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Job Summary: The Customer Service roles are responsible for providing TruBridge Contact Center Support to clients Early Out Service patients. Essential Functions for Customer Service Provider In addition to working as prescribed and meeting the essential functions of a Customer Service Representative, specific responsibilities of this role include: Be proficient in the de-escalation on calls and handle patient escalated calls Be proficient in working directly in multiple client systems where applicable Be proficiency in all communication channels including Web Chat Has the ability to effectively communicate information to various team members? Ability to be mentor for new employees to help them be successful within first 60 days of new hire Develop proficiency in various AR Management procedures at the direction of Management (including but not limited to bad debt processes, bill hold reviews, account corrections, etc.) Minimum Requirements: Education/Experience/Certification Requirements Excellent communication (written and oral) and interpersonal skills. Strong organizational, multi-tasking, and time-management skills. Must be detail oriented and able to follow through on issues to resolution. Must be able to act both independently and as a team member. High School Diploma or equivalent combination of education and relevant experience needed. Why join our team? Work remotely with a work/life balance approach Robust benefits offering, including 401(k) Generous time off allotments 10 paid holidays annually Employer-paid short term disability and life insurance Paid Parental Leave What’s it like to work for TruBridge? You’ll help connect providers, patients and communities with innovative solutions that create real value by supporting both the financial and clinical sides of healthcare delivery. You’ll be part of a remote team that’s encouraged to push boundaries and look at things differently. And you’ll contribute to supporting providers in delivering the best care possible for their communities. Are you ready to help us clear the way for care? Explore opportunities with TruBridge.