Cox Enterprises

Compensation

Full Description

Job Description: • Responsible for external client retention by working independently to effectively manage the progress and results of all accounts assigned within their portfolio. • Be able to quickly develop a rapport with a client, who is not interacted with on a regular cadence. • Competent at leveraging methods of communication beyond live conversation to keep dealers engaged with Cox Automotive. • Strategically manage a high-volume portfolio by leveraging data and insights to identify areas of opportunity, risk, and priority. • Proactively assess client health and retention risk using key performance metrics, engagement trends, and product utilization data. • Act as an internal advocate, effectively communicating client needs to cross-functional teams to drive improvements and issue resolution. • Manage escalations efficiently, working within a matrixed organization to coordinate timely and effective solutions for clients. • Build and maintain relationships with a portfolio of clients and ensure customers’ needs are the driving force behind every priority, decision, and activity. Requirements: • Bachelor's degree in a related discipline and 4 years' experience in a related field. • At least 4 years experience in retail automotive management. • Expert knowledge in one or more of Cox Automotive's retail software solutions strongly preferred; vAuto, VinSolutions, Dealertrack DMS, Xtime, or Dealer.com. • Proficient in Microsoft suite of technologies, screen share technologies and other relevant software systems. • Ability to effectively work with all levels at an automotive dealership or dealer group. • Ability to communicate in a way that retains audience engagement. • Exceptional listening skills and to be able to detect problems/risks without being in a face-to-face situation. • Client focus and strong customer service skills/approach. Benefits: • A competitive salary and top-notch bonus/incentive plans. • Exceptional work-life balance, flexible time-off policies and accommodating work schedules. • Comprehensive healthcare benefits, with multiple options for individuals and families. • Generous 401(k) retirement plans with company match. • Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. • Professional development and continuing education opportunities. • Access to financial wellness/planning resources.