Cox Enterprises

Compensation

Full Description

Responsible for preparation, creation, analysis, review, revision, and maintenance of documentation in the company knowledge base system(s). This position creates clear and thorough documentation that enhances and accurately describes products, processes, and procedures, enabling both internal and external users to effectively use and support features and capabilities. Works with Operations, Product, Change Enablement, Sales, and others to gather and define documentation requirements and fulfill business needs for knowledge resources. Position is remote/work from home. You need to reside in the United States. Primary Duties/Key Responsibilities: • Creates, organizes, edits, and visually represents documents in the company knowledge base system(s). • Engages with subject matter experts from various departments to ensure information is correct, useful, well organized, and fulfills requirements needed for the specific audience in the necessary timelines agreed upon. • Drafts, edits, and formats basic to moderately complex procedure manuals, internal and external training materials, and other documentation to ensure compliance with current procedures and corporate standards. • Analyze existing documentation for correctness, sentence structure, clarity of expression, style, organization and flow of presentation, and technical accuracy. • Develops reports, writes messages, and prepares presentations for internal stakeholders, as needed. • Provides input and recommendations into Knowledge Management tool requirements and enhancements. • Maintains communication with stakeholders throughout phases of information gathering, creation, and distribution of learning materials. • Encourages knowledge sharing and general awareness of Knowledge Management resources that are available to support work processes. • Assists with special projects, as assigned. • Uses analytical techniques and continuous improvement mindset to offer solutions or ideas to streamline or improve team and current processes. Required Experience & Specialized Knowledge and Skills: • Requires Bachelor’s degree and 2 years’ experience in technical writing, policy, and procedures OR 6 years equivalent combination of education and work-related experience. • Requires knowledge of various computer applications including business support applications such as MS Office (Word, Power Point, Excel, Outlook), SnagIt, Image editing software, Adobe Acrobat Professional. • Strong familiarity and demonstrated utilization of globally adopted style guides. • Able to work independently with minimal direction while remaining productive, adhering to deadlines, and contributing to company goals. • Organizational skill to manage multiple priorities and concurrent documentation projects. • Excellent oral, grammar, writing, proofreading, copywriting, and editing skills. • Experience with implementing HTML-based authoring preferred. • Proven ability to learn complex features and convert them to succinct and effective resource documentation. • Demonstrated ability to identify opportunities and improve business processes by cross-departmental collaboration and alignment. • Outstanding communication skills and the ability to inspire others.