Cox Enterprises

Compensation

Full Description

Job Description: • The Inside Dealer Success Consultant will be responsible for consulting with clients to identify opportunities for growth, retain their business, and mitigate churn within their clients Autotrader, KBB, and KBB Instant Cash Offer portfolios. • Aim to exceed sales revenue and retention targets. • Administer sales pipeline and revenue forecasting. • Leverage a range of sales enablement tools, systems, and analytics to their fullest potential. • Proactively monitor and analyze account performance and trends to adjust dealer expectations, goals, and objectives associated with the clients Autotrader, Kelley Blue Book, and Kelley Blue Book Instant Cash Offer investment. • Lead monthly virtual meeting business reviews with active dealers within your book of business. • Analyze clients ROI goals and data for assigned book of business, with a firm understanding of media buying cycles, marketing, and target demographics. • Plan, propose, and execute strategies to generate additional business and fulfill service action plans. • Identify cross-sell and upsell opportunities within a portfolio to maximize revenue and minimize cancellations. • Leverage qualitative and quantitative data to provide dealer insights and assist in making educated business decisions. • Advocate for assigned dealers during the implementation and onboarding of solutions. • Respond and route customer issues to the appropriate resources. • Communicate account and sales information to management, the Business Development team, and the Dealer Success team. • Utilize Salesforce daily to manage client interactions, update business opportunities, and update account information. • Ensure billed revenue is collected within the designated time frame. Requirements: • Bachelor’s degree in a related discipline and 4 years of experience in a related field. • 3 or more years of automotive dealership experience. • 3 or more years of call center or equivalent experience and knowledge. • 3 or more years of sales (inside or outside) experience and related applications and tools. • Proven experience developing strategy, setting priorities, and managing multiple tasks simultaneously while remaining focused on many details. • Successful experience in consulting with clients in a virtual environment. • Extensive knowledge and experience with digital marketing, various online platforms, and data analyzing skills. • High proficiency and knowledge in various technologies such as CRM’s, Analytical data houses, and competitive marketing platforms. • Knowledge and experience with business software applications including MS Office Suite (Word, PowerPoint, Excel) and virtual demonstration software and communication tools. • Experience in a customer-focused, account management, revenue-driven environment. • Proven experience and ability to build and maintain cross-departmental, multi-functional and collaborative relationships. • Proven experience and ability to analyze customer problems and trends to offer suggestions and recommendations for improvement and success. Benefits: • A competitive salary and top-notch bonus/incentive plans. • Exceptional work-life balance, flexible time-off policies and accommodating work schedules. • Comprehensive healthcare benefits, with multiple options for individuals and families. • Generous 401(k) retirement plans with company match. • Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. • Professional development and continuing education opportunities. • Access to financial wellness/planning resources.