Cox Enterprises

Compensation

Full Description

• This position is remote/work from home and can be located anywhere within the United States. If within 25 miles of any of the office locations listed, the position will be hybrid. • Application Deadline: Wednesday, February 11th The Customer Relationship Manager II plays a critical role in supporting clients of the Automotive Marketing Platform (AMP) by championing customer needs and driving measurable marketing performance. This role is ideal for a marketing focused professional with hands-on experience in email, texting/SMS, and direct mail campaigns, and brings added value to candidates with automotive dealership or dealership group experience. You will act as the primary day-to-day liaison for assigned clients, offering strategic consultation on multi-channel marketing execution and optimization. Channels include—but are not limited to—Email, Text/SMS, Direct Mail, Social, SEO, Creative, and Digital Advertising. This role collaborates closely with internal cross-functional teams to ensure cohesive strategy, high client satisfaction, and strong product utilization. What You’ll Do • Serve as the proactive, strategic point of contact for clients using the AMP Marketing Technology Platform, with heavy emphasis on email, texting, and direct mail performance. • Develop and strengthen client relationships by delivering exceptional service, problem resolution, and consistent communication. • Collaborate seamlessly with Product, Implementation, Performance Management, and other internal partners to align client goals and operational needs. • Maintain regular cadence of client engagement to promote product adoption, improve marketing outcomes, and reduce churn risk. • Conduct consultative reviews for dealership and dealer group leadership, including: • Campaign strategy recommendations • Creative and template assessments • Customer segmentation strategy • Process tree evaluations • Ad hoc email/SMS marketing opportunities • Call script and follow-up process review • Utilize CRM and marketing analytics to deeply analyze email/SMS performance metrics such as: • Send volume, open, and click rates • Customer engagement and task creation • Lead follow-up behaviors • Vehicle sales attribution tied to marketing • Provide marketing insight, coaching, and trend analysis to internal partners and Managed Services teammates, supporting growth in email, texting, and direct mail best practices. • Demonstrate confidence, professionalism, and consultative skills with VIP accounts, new feature rollouts, pilot programs, and complex client scenarios. What’s in It for You? At Cox, your well-being and success matter. We offer: • Competitive compensation • 401(k) with exceptional company match • Comprehensive medical, dental, and vision benefits • Disability and life insurance • Adoption assistance, pet insurance, travel & auto discounts • A people-first culture that values authenticity, leadership, and personal growth • Access to mentorship, professional development, continuing education, and cross-company career opportunities Who You Are Minimum: • Bachelor’s degree in related discipline and 2 years of account ownership or management experience. The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; a Ph.D. and up to 1 year of experience; or 6 years’ experience in a related field. • Effective communication skills; written, verbal and presentation • Exceptional client relationship, account management, experience • Knowledge of Digital Marketing campaigns, customer segmentation and marketing best practices • Strong background in digital marketing, including email, text, and direct mail campaigns • Strong organizational skills • Proactive thinker with ability to absorb high amounts of detail • Demonstrated leadership skills • Ability to thrive in a fast-paced environment and meet tight deadlines • Mental acuity (detail oriented, capable of managing multiple tasks simultaneously, strong prioritization) to execute duties of the position successfully to meet business and client needs • Working knowledge of MS office tools Preferred: • Experience working with or inside automotive dealerships (sales or fixed ops), especially in marketing or CRM capacity • Preference will be given to candidates on the Cox Automotive (CAI) Managed Services team. Join the Cox family of businesses and make your mark today!