Cox Enterprises

Compensation

Full Description

Job Description: • build and maintain positive working relationships with external clients to retain and grow business • ensure client needs are the driving force behind priorities, decisions and activities designed to ensure client retention and product utilization • monitor and analyze account performance, applying problem-solving skills and strategic insight • help clients accomplish stated goals and objectives • manage client performance and retention through robust ongoing client engagement • assess client account opportunities and risks • work cross-functionally to coordinate planned client engagement activity • strive to minimize churn from assigned client relationships and encourage increased adoption of new capabilities and services • generate additional business / revenue by harvesting accounts for expansion and product upselling • identify and recommend Client Performance Account Management best practices and support continuous improvement across the function • contribute to customer satisfaction by consistently meeting and/or exceeding expectations and commitments Requirements: • Bachelor’s degree in a related discipline and 5+ years’ experience in a related field • strong knowledge of MS office tools and effective communication skills: written, verbal and presentation • exceptional client relationship, account management, experience • excellent time management, organization, and task prioritization skills • willing and able to travel as needed and required (up to 50% day or overnight trips) • valid Driver’s License • extensive knowledge of automotive logistics platforms and operations (preferred) • knowledge of reporting platforms (e.g. Sisense; Tableau; Snowflake) (preferred) Benefits: • flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations • seven paid holidays throughout the calendar year • up to 160 hours of paid wellness annually for their own wellness or that of family members • additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave • health care insurance (medical, dental, vision) • retirement planning (401(k))