Covet by Christos

Compensation

Full Description

About Covet by Christos Covet by Christos is a luxury e-commerce and entertainment business that transforms luxury shopping into a dynamic, community-driven experience. Through our pioneering media network of live shows, we help fashion-forward consumers discover and engage with unique, authentic luxury items in a shared, interactive environment. Our shows are currently hosted on Instagram and a newly launched custom, next-generation live video platform that transforms the live shopping experience. We are seeking a dynamic, hands-on Client Experience & Marketing Senior Manager to drive end-to-end transformation of the CBC client experience. This leader will play a mission-critical role ensuring every client has a consistently best-in-class shopping and community experience. In addition, this leader will lead the charge on new client acquisition strategies including paid and organic marketing. Key Responsibilities Client Experience • Oversee and manage the CBC customer service team to ensure a best-in-class CBC shopping experience including answering ad hoc questions and invoicing clients post-show • Own the Hubspot CRM system to drive personalized and automated outreach to new and existing clients about relevant upcoming shows • Leverage CRM to develop lifecycle marketing, audience segmentation, and personalization to deepen customer engagement and repeat behavior. • Ensure each of the top 100 clients has a dedicated CBC relationship manager and develop 1-to-1 relationships with a selection not directly managed by Christos Marketing • Manage existing design and social media team members to create a regular flow of organic social content promoting upcoming shows • Partner with social teams at vendors and new brands selling on the CBC network to reach new audiences via partnerships and collaborations • Partner with Digital Fuel and other agencies to setup paid social marketing. • Experimenting with driving paid traffic directly to shows, to shoppable PDPs, or to the website and app downloads and analyze resulting acquisition costs and retention Qualifications • 5+ years of experience managing customer/client services teams in the luxury category or similar categories with a high-net-worth client focus. • Experience working with CRM systems (e.g., HubSpot, Klaviyo) to setup customer segmentation, lifecycle marketing outreach, and reporting • Success in establishing and meeting critical Customer Performance KPI's • Experience managing social presences for a brand including both organic posts as well as, ideally, cross-brand collaborations and paid posting experimentation • Excellent communication and organizational skills; comfortable managing across stakeholder groups in a fast-moving environment • Bias for action; thrives in ambiguous, entrepreneurial settings.