Council for Professional Recognition

Compensation

Full Description

Make an Impact—Join Us to Advance Our Mission The Council for Professional Recognition is the leading national credentialing organization for early childhood educators. We’re on a mission to ensure every child receives a strong start in life by empowering early childhood educators through high-quality, competency-based credentialing, and we’re looking for passionate team members committed to advancing equity and excellence in early childhood education. If you’re driven to support the early childhood education (ECE) community, believe in nurturing professionals who care for our youngest learners, and want your efforts to create lasting impact, the Council is where your passion meets purpose. Why You’ll Love Working Here: A positive, inclusive workplace—96% of employees say The Council is a great place to work, with many celebrating over 10 years of service Remote-first for eligible roles 35-hour work week Comprehensive health, dental, vision, and life insurance benefits. The Council covers 90% of the premium for employees and pays the full deductible for health plans. FSA for both health and childcare Parental leave of 16 weeks after one year of employment 403(b) retirement plan with 10% employer contribution after one year of employment 13 paid holidays, 15 vacation & 12 sick time Employee Assistance Program (EAP) Professional Development Available JOB SUMMARY The Council for Professional Recognition is seeking a detail-oriented, adaptable, and customer-focused professional to join our team in support of the ECE Observation Systems team. The ECE Observation Systems Coordinator role plays a key part in ensuring the integrity and quality of candidate submissions by reviewing Professional Portfolios, providing customer support, and using emerging technologies to enhance service delivery. Under the supervision of the Manager of ECE Observations Systems, the ECE Observations Systems Coordinator should have a strong understanding of the Council’s ECE Observation System, including the Child Development Associate (CDA®) credentialing process. This individual is a proactive problem-solver who thrives in a fast-paced environment, collaborates well across teams, and is committed to upholding the Council’s standards for the CDA® Credentialing process. JOB RESPONSIBILITIES • Review Professional Portfolios submitted by candidates, identify missing or incomplete information, and communicate necessary updates or corrections • Conduct quality assurance reviews of Professional Portfolios to ensure accuracy, completeness, and alignment with Council standards • Maintain a strong understanding of the Council’s ECE Observation System and the CDA® Credentialing Process • Process a high volume of customer inquiries promptly and efficiently through unscripted and scripted telephone, email, and chat conversations • Provide timely feedback to supervisor regarding challenges or customer concerns OPERATIONAL AND TECHNICAL SUPPORT • Solve technical problems with minimal supervision • Navigate a computer effectively and learn to use multiple web-based systems quickly • Proactively learn and stay current with emerging technologies relevant to the role of improving team workflows and service delivery COLLABORATIVE AND STRATEGIC CONTRIBUTIONS • Collaborate with internal teams to identify, address, and resolve cross-functional issues and unique opportunities • Other duties as needed to support the Council as the organization continues to grow KEY RESPONSIBILITIES • Adheres to Council Policies and Procedures • Learn and sustain knowledge of all Council programs and services • Provide excellent customer service to all Council stakeholders • Work with and across departments to develop and maintain a collaborative team relationship • Establish an annual professional development plan with goals that are monitored quarterly • Other duties as assigned KEY CHARACTERISTICS & QUALIFICATIONS Education: Associate’s degree in related field(s) required or equivalent experience; bachelor’s degree preferred Experience: Two to four years of experience/works under supervision; ECE experiential background preferred Characteristics: • Proficiency in Spanish is highly valued, with the ability to communicate clearly and effectively in both English and Spanish, both verbally and in writing • Strong customer service work experience with a focus on resolving complex issues • Strong communications skills, including the ability to confidently discuss quality assurance concerns with individuals • Willingness to define new operational processes or procedures when the team is required to take on new operational duties • Initiative-taker with the ability to work under minimal supervision • Good organizational and prioritization skills • Strong open and collaborative work style • Detail-oriented and able to work in a complex multi-tasking environment • Excellent working knowledge of computer software with an emphasis on research capability and ability to learn new systems • Ability to travel, including occasional overnight stays Physical Demands: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. This role requires regular use of a computer; the ability to remain stationary for extended periods; frequent verbal and written communication with staff and stakeholders; and the ability to move within the office, retrieve materials, and occasionally lift or move objects up to twenty-five pounds. Salary: The salary range is $55,000 to $60,000. This position is budgeted not to exceed $60,000.