Cosmopolitan Medical Communications

Compensation

Full Description

HIRING CANDIDATES THAT ARE LOCATED IN AZ ONLY Tentative Start Date: Projected Training class to start Friday-2/13/2026 (Orientation Day) 10a-5:30p Training: • Week 1: Friday, February 13th, 10-5:30pm Orientation • Week 2: Monday-Friday, February 16-20th 10-5:30pm • Week 3: Monday- Friday, February 23-27th 10-5:30pm • Week 4: Tuesday-Saturday, March 3-7th 10-5:30pm Pay: Starting at $16.00/ hour, Bilingual candidates, start at $16.50 after the completion of training. Shifts Available: Candidates must have availability to work Part Time, 20-25 hours per week, during the hours of 12pm-10pm, Monday-Friday and have Saturday and Sunday availability (when scheduled on a weekend, you will get days off during the week). • *Due to this being a remote position, we require a private area with no distractions with direct connect internet, and we do require and enforce video monitoring to ensure HIPAA compliance.** POSITION PURPOSE A Communication Specialist acts as the voice and face of the company when interacting with callers. Their duties include being positive and upbeat, answering customer questions, resolving individual problems, handling complaints, and other transactions. Shifts can vary greatly depending on business needs. The Communications Specialist is expected to work with their direct manager to set personal goals and discuss specific duties. Specialist must learn an in-depth knowledge of all the company’s clients and services; they also must be up to date on changes or updates within the company. Communication Specialist must be amazing, upbeat, vibrant individuals with inner charm and charisma and able to meet company standards for calls in areas such as quality, volume and accuracy. This position also requires excellent interpersonal skills, as a communication specialist will be required to interact with many different types of people. In this role, you will serve as the first point of contact for our customers and patients delivering outstanding customer service through building strong rapport and providing appropriate solutions. The focus is primarily on answering a variety of inbound calls; identify and resolve caller needs by using strong judgment and vocabulary skills while providing accurate information. Essential Job Functions (Tasks, duties, and responsibilities most important) Integrity: • Ability to follow and abide by all policies and procedures. • Follow all regulations including HIPAA. Accountability: • Document outcomes and steps taken during dialogue. • Update account databases as required. • Respond efficiently and accurately, capturing messages following all proper procedures. • Meet personal/team qualitative and quantitative targets and goals. Customer Focus: • Respond to callers in an upbeat, positive and professional manner that exceeds expectations. • Managing large amounts of inbound calls in a timely manner. • Delivery empathy; allowing the caller to be heard and understood. • Build relationships with caller by taking the extra mile, creating a positive experience for each caller. Continuous Improvement: • Ability to navigate in several programs and screens. • Meet, exceed and consistently maintain company standards and expectations. • Recommend improvements in procedures and/or guidelines. Effective Communication: • Communicate using an affirming and energetic vocabulary with customers by telephone to provide information, take messages, answer questions and handle complaints. • Engage in active listening with callers, confirming or clarifying information and diffusing upset callers as needed. • Demonstrate excellent written and verbal skills. Collaboration: • Resolve conflicts/escalations to ensure satisfaction. • Share best practices with coworkers • Taking part in training and other learning opportunities to expand knowledge of company and position. REQUIREMENTS • One year customer service experience • Excellent computer skills • Bilingual (Spanish speaking) a must! Earn an hourly differential • Exceptional internet browsing skills • Ability to make strong judgment decisions • Professional telephone etiquette • Detailed oriented • Ability to multi-task • Adhere to HIPAA guidelines • High School diploma or equivalent preferred, but not required • Ability to work overtime when business requires OTHER SKILLS/ABILITIES • Excellent interpersonal, written and oral communication skills • Strong work ethic and self-starter, able to adapt to change within a fast-paced business environment • Must possess a professional and friendly attitude and be able to quickly develop rapport with patients and customers over the phone. • Knowledge of medical terminology and procedures preferred Communication Specialists earn a starting pay of $16.00 per hour. Benefits include paid time off, a 401k with a match of 50% up to 6% of your income, paid training, incentives and bonus opportunities. Please note applicants must be able to meet weekend availability, and must be able to pass a background screen. HOW TO APPLY: We accept online applications only. Please go to https://cosmomed.com/job-openings-2/ to submit your application. Job Type: Part-time Pay: $16.00 - $16.50 per hour Benefits: • 401(k) • 401(k) matching • Flexible schedule • Paid time off • Work from home Application Question(s): • Are you available to work the full time training schedule and if offered the position be able to pick up company issued equipment in Glendale? Please see schedule in job posting. Education: • High school or equivalent (Preferred) Experience: • customer service/phone: 1 year (Required) Language: • Spanish (Required) Location: • Arizona (Required) Shift availability: • Night Shift (Required) Work Location: Remote