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Compensation

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Job Description: • As an Associate Brand Protection Partner, you will own the client relationship related to value delivery • Primary responsibility for client satisfaction and retention • Jointly responsible for setting the strategy for each customer in your portfolio • Ensure that this strategy is delivered by your team • Primary point of escalation for your customers • Monitor their health on a regular basis • Create, drive, and continuously improve the strategy for customer • Agree on KPI’s or other success measures with the customer • Actively monitor and report on progress for all customer programs • Provide regular performance feedback for all Client Manager/ Coordinators working in your team • Deal with customer communications and escalations in a timely manner • Undertake and lead on quarterly customer business reviews for feedback • Monitor health and own accountability for all customer • Collaborate with other departments to ensure a cohesive approach to brand protection Requirements: • Previous experience in Brand Protection or related role preferred • Ability to communicate clearly, delegate tasks, provide feedback, and set goals and expectations • Strong customer service skills • Must be able to monitor health of customer relationships and ensure our services meet the clients’ expectations • Must be able to identify problems, analyze data, and develop solutions to address them • Strong knowledge of the Brand Protection industry, including online infringement and counterfeiting • Strong interpersonal skills • Must be able to work well with others and build positive relationships with your colleagues, and other stakeholders • Ability to take a strategic and analytical approach • Excellent organizational and time management skills Benefits: • Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events