CorroHealth

Compensation

Full Description

About Us: Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success. JOB SUMMARY: Account Manager ESSENTIAL DUTIES AND RESPONSIBILITIES: Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member. Responsibilities Provides overall support to client-facing/project team utilizing data provided by the team, attending meetings, preparing documents, researching issues, producing reports, working with vendors and provides other duties as assigned or as business needs may require Excellent verbal and written communication skills to prepare client presentations; works with clients on problem resolution; trains clients on Virtix tools and applications; explains reporting and metrics Coordinates operational efforts as it relates to report management including the maintenance of specific SLAs, process hand-offs, scorecard updates with related metrics, analytics and ad hoc reports as needed Works closely with external vendors to ensure that goals and objectives are being met which includes follow-up on outstanding payments. Acts as a central point of contact for provider calls, as needed With proficiency, researches client inquiries and follows through to resolution of those inquiries. Client inquiries may include but are not limited to requests for verification of previous letter mailings, requests for duplicate letters, and requests for status updates. Prepares and delivers routine correspondence on behalf of the team. Client inquiries may include but are not limited to requests for verification of previous letter mailings, requests for duplicate letters, and requests for audit status updates. Schedules, coordinates and facilitates meetings with internal stakeholders and team members to address issues and ensure clear communication within the team and delivers routine correspondence on behalf of the team for internal purposes Resolves outstanding documentation management issues and follows-up as necessary. Based upon client management feedback, researches issues related to proposed requests. Submits requests as appropriate. Schedules and coordinates client meetings. Prepares and distributes agenda to scheduled attendees. Prepares meeting notes for clients; Documents any resulting action items and ensures communication to stake holders. Critical Success Factors Adaptive Learner. Quickly grasps a working understanding of basic elements and concepts of successful client management. Demonstrates enthusiasm for learning and applying knowledge to the completion of tasks. Successfully integrates and executes new assignments with guidance and direction. Critical Thinker. Demonstrates effective problem-solving skills. Technically Capable. Demonstrates competency with tools of the job including but not limited to filing systems, computers, word processing & spreadsheet applications, web systems, Virtix Health and Client systems, data file structures and Power Point. Organized Doer. Demonstrates ability to plan, organize, and prioritize multiple tasks and ensures timely completion. Uses a structured and dependable approach to accomplishing assigned work. Delivers Results. Can be counted on to consistently meet or exceed goals and performs at expected levels of quality and productivity. Demonstrates willingness and readiness to take on more responsibility. Lives our Values. Understands and consistently demonstrates the spirit and behaviors associated with Virtix Health’s values. Requirements Computer proficiency in Microsoft Excel and PowerPoint required; Familiarity with Access and system databases preferred Minimum of 1 year of related experience in healthcare or related, client-focused field Excellent verbal and written communication skills Strong analytical and investigative skills Excellent organizational skills, detail-oriented and reliable Team player, ability to recognize how individual actions affect the team as a whole Ability to work with minimal direct supervision, as part of a client-facing team Knowledge and/or experience with Jira nice-to-have PHYSICAL DEMANDS: Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines. A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Virtix Health partners with health plans across the country to drive clinical, financial, and operational results. Virtix Health offers virtual wellness visits, in-home health risk assessments, retrospective chart review, HCC Coding, medical record repository, retrieval workflow technology, health risk assessments, and member engagement services.