Correlated Solutions, Inc.

Compensation

Full Description

Job Description: • Member of the Tier 2 support team responsible for handling technical escalations and more advanced inquiries • Responsible for supporting client needs through the organization and completion of Help Desk tickets • Responsible for specializing in an area of the core system to act as a subject matter expert for clients, vendors, and peers • Serve as escalation point for the functionality support (FS) jira project • Aid in the research and resolution of Help Desk tickets • Ensure prompt resolution is provided and prompt escalation is completed • Serve as a highly technical resource and mentor to the Client Services Specialists • Collaborate and cross-train with Tier 3 development team • Maintain a solid understanding of the KeyStone product • Document client requests and resolutions through the Help Desk system • Provide in depth demonstrations and training of system functionality as needed • Assist in client preparation for system releases and changes • Performs other duties as assigned. Requirements: • Five to six years of similar or related experience • Strong technical skills • Excellent interpersonal skills and multitasking abilities • Exceptional written and verbal communication skills • Ability to take the initiative and adapt • Ability to understand and solve technical issues with little guidance • Advanced proficiency in determining root cause • Education: (1) A college degree (non-technical discipline) or (2) multi-craft skills acquired through extensive on-the-job training or apprenticeship programs or (3) in-depth industry and job specific technical skills acquired through a combination of formal instruction and on-the-job training. Benefits: • Medical, Dental, Vision, Life Insurance • 401(K) Match • Discretionary profit share • Discretionary annual bonus • Wellness Programs: Yoga and Massages • Bi-Weekly engagements (coffee tastings, trivia, etc.… ) • Community Involvement • Professional Development • Growth Days • Vacation Days • Floating Holidays • Sick Days • Parental leave