Corporate Tools

Compensation

Full Description

The Company Corporate Tools is a privately held, debt free, growing company. We don’t answer to shareholders or investors. Because of this, we focus on taking the time to provide solutions for our clients, not maximizing profits for shareholders. As an Employer, we recognize that you’ve been gracious enough to give us 40 hours of your week. We want to respect that time commitment and be able to provide you with a job that you enjoy coming to and a work schedule that allows you to maintain a healthy work/life balance. We think if we put our best foot forward when trying to take care of our team, that they will in turn take care of our clients. Take some time to read some employee reviews on Indeed and Glassdoor. Also take a look at our website: https://www.corporatetools.com/ The Position: Corporate Tools is growing and we’re excited to add an Customer Service Manager to the Web Services team. The ideal candidate inspires others to reach their potential, challenge and accept ideas, and maintain fair and clear standards for their team to strive towards. They are responsible for ongoing training, quality control, accountability to missed commitments, praise to achieving them, and creating a culture of trust that people are excited to be a part of. You will be leading a team of 10-14 front line technical support representatives. 100% Remote Opportunity This position is 100% remote from day 1. We have some constraints with what this means. These are the states we have payroll in: Alaska, Alabama, Arkansas, Arizona, Colorado, Delaware,Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Kentucky, Michigan, Minnesota, Missouri, Mississippi, Montana, New Mexico, North Carolina, Nevada, New Mexico, Ohio, Oklahoma, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, Washington, Wyoming Shifts: Monday-Friday 8:00AM - 4:30PM PST (11:00am-7:30am EST)- You must be able to adjust to PST, if you are in a different time zone. Responsibilities: • Continuously train and prepare employees to handle client questions and issues smoothly. • Complete quality assurance reviews to ensure our service is at its best. • Ensure employees understand our company, its goals, performance standards, and policies. • Share best practices and tackling difficult client situations together as a partnership. • Create a positive and safe environment, and recognize achievements. • Maintain high standards while supporting and guiding our team's growth. • Ensure accountability when/if employees do not follow through on commitments • Inspire employees to desire greatness in support of their team, our company, and our customers. Requirements: • Proficiency with our software applications, and phone/email systems. • Exceptional verbal and written communication skills. • Strong understanding of company products, policies, and services. • Ability to coach, train and motivate employees and evaluate their performance. • Excellent problem solving, attention to detail, leadership, customer service skills. • Analytic, efficient, and thorough. • Ability to remain calm and courteous under pressure and navigate tense situations. • Ability to address employee issues in a confidential manner and act as a mediate to ensure a cohesive and communicative team atmosphere. • Great attitude, fun to be around, constantly seeing to improve. • Willingness to flex with changes and help drive company initiatives. Wage: $55,000-65,000/yr Benefits: • 100% employer-paid medical, dental and vision for employees • Annual review with raise option • 22 days Paid Time Off accrued annually, and 4 holidays • After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want • The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day • Paid Maternity and Paternity Leave • 6% company matching 401(k) with no vesting period • Quarterly "Work Wherever" allowance • No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it • **Want to standout from other applicants? Submit a cover letter including why you want to work here!*** Job Type: Full-time Pay: $55,000.00 - $65,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Parental leave • Vision insurance Application Question(s): • What state do you live in? • As a growing company, we aren't looking for someone who wants just ANY job. Why do you want to work here? (We are checking to see if people have done any research. We don't just hire bodies here!) Work Location: Remote