Core Solutions, Inc.

Compensation

Full Description

Company Description Core Solutions, Inc. is a health and human services technology company focused on behavioral health and intellectual and developmental disabilities (IDD) providers. With more than 25 years of experience, the company delivers purpose-built solutions that align with how care is delivered for mental health, substance use, and IDD organizations nationwide. Its flagship platform, Cx360 Enterprise: The Intelligent Care Record, unifies clinical and operational insights in a modern EHR, with ethically built AI embedded to support continuous, context-aware decision-making. Serving more than 500,000 lives, Core Solutions operates as a partner first and a vendor second, helping providers reduce manual work and prioritize what matters most. To learn more, visit www.coresolutionsinc.com. Role Description The SVP Customer Success is a full-time remote role responsible for leading customer success strategy and execution across the organization. This role oversees customer onboarding, ongoing relationship management, and renewal processes to ensure high levels of satisfaction, retention, and value realization for health and human services providers. Day-to-day responsibilities include directing customer success teams, defining and tracking customer health metrics, collaborating with sales and product leaders on growth and improvement initiatives, and driving adoption of Core’s platforms. The SVP Customer Success will develop executive-level relationships with key accounts, address escalations, and champion the voice of the customer in strategic decision-making. This position also owns continuous improvement of customer experience processes and supports the creation of best practices, playbooks, and performance standards. Qualifications • Ability to drive high levels of customer satisfaction and customer experience through strategic programs and strong stakeholder engagement. • Demonstrated expertise in customer retention and account management, including managing complex, multi-stakeholder relationships and renewal strategies. • Experience partnering closely with Sales to support expansion, upsell, and cross-sell opportunities within existing accounts. • Extensive leadership experience in customer success or related functions within SaaS, healthcare, or health and human services technology environments. • Proven track record of building and scaling customer success teams, including setting KPIs, managing budgets, and mentoring high-performing leaders. • Strong analytical and data-driven decision-making skills, with the ability to interpret customer health metrics and operational dashboards. • Exceptional communication and presentation skills, including comfort engaging with executive stakeholders and boards. • Bachelor’s degree in business, healthcare administration, or a related field; advanced degree (MBA or equivalent) is preferred. • Experience working in or with behavioral health, mental health, substance use, or IDD provider organizations is highly beneficial. • Comfortable operating in a remote/hybrid environment, with effective time management and collaboration • Strong business acumen in project planning and management • Strong verbal, written, and organizational skills Experience: • 10+ years of experience in SAAS based healthcare EHR industry Preferred: • Experience in behavioral healthcare EHR industry Core Solutions Inc is an EOE. If you are interested in our career opportunities, please email your resume and cover letter with your compensation expectations to careers@coresolutionsinc.com. Tag Words: EHR, EMR, healthcare, health care, implementation, professional services, HIPAA, Project Manager, PMI, RFP, RFI, electronic health record, electronic medical record