CoralTree Hospitality

Compensation

Full Description

The Front Desk team is a focal point at the Westin. They are a huge part of the "Arrival" process, one of our key differentiators. The Front Office offers constant guest interaction, with the most diverse operating exposure in the hotel. Responsibilities • Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering. • Greet and welcome guests upon arrival. • Register guests into the computer, verifying reservation, address, and credit information. • Promote the Bonvoy Loyalty Program and provide recognition and benefits to all members. • Work in a cooperative and friendly manner with fellow employees, set a positive example. • Provide the highest level of guest service to the hotel’s clients. • Maintain professional attire and personal hygiene. • Maintain a clean, neat and orderly work area. • Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook. • Implement the hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following company’s OSHA program, safe lifting techniques. • Promptly report substandard (unsafe) conditions to Supervisor. • Promptly report accidents, injuries, property damage or loss to Supervisor. • Inform management promptly of any work-related problems or guest complaints. • Promote the hotel through goodwill, courtesy and a positive attitude. • Attend all scheduled training classes and meetings. • Continue to learn and grow in your position. • Perform any reasonable request as assigned or directed by management. • Provide for a safe work environment by following all safety and security procedures and rules. • Assist person(s) with a disability. • Comply with all applicable federal, state and local laws ordinances as they apply to the hotel, guest and employees. • Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel including nights, holidays, and weekends. Qualifications • High school or equivalent education preferred. • Prior Guest Services experience preferred. • Marriott or similar branded, full service hotel experience preferred.