CORA Group

Compensation

Full Description

Job Description: Customer Success Representative CommonCents - Jonas Software (https://www.ccents.com/) Remote in the USA THE COMPANY Common CENTS™ Solutions is a leading provider of Enterprise Hospitality Solutions to the Healthcare, Senior Living, and Business Dining industries. The corporate office is located in Ridgeland, MS, with a satellite office in Marietta, GA. Common CENTS software systems are designed to provide convenience, increased efficiency, and savings in the foodservice and meal plan operations for healthcare, senior living, and business dining environments. We provide POS systems, cashless campus solutions, meal plan management, patient dining software and more. THE POSITION We are seeking a dedicated professional for the position of Customer Success Representative. The successful candidate will be an integral part of the CCS Team in a high growth organization. This is an exciting opportunity for an individual looking for a fast-paced environment where experience in the food service and or nutrition field is highly regarded. Beyond direct interaction with our customers, this individual will work with internal departments to ensure customer needs are being met in a timely manner. To succeed in this role, this individual must have an intense passion and focus on customer success. JOB RESPONSIBILITIES Reporting to the Director of Customer Success, the core responsibilities of the position are as follows: • Provide timely and efficient application and basic technical support to existing customers via phone, web, or email. • Must be able to multi-task in a face-paced environment, set priorities within time constraints and complete assigned tasks on time. • Must be able to learn and retain knowledge quickly. Problem solving and troubleshooting skills are a must. • Deliver courteous and professional message with the ability to deliver an A+ customer experience • Provide basic training to customers on installed products. • Call case management may require work outside normal business hours. • Participation in our afterhours support on call program. • Other duties as needed. JOB QUALIFICATIONS: • The ideal candidate must have a proven track record of consistently exceeding established measurements for goals and objectives, as well as, integrity and trust, perseverance and a passion for getting the job done. • Knowledge of POS Applications such as Micros/GEMpos is a plus • Preferred candidates will have a strong background in Microsoft windows operating systems. • BS/BA in related field, Business or Technical - recommended but not required • Microsoft SQL knowledge is a plus. • Experience with CRM software is preferred, as extensive use of Salesforce.com required. • Excellent verbal and written communication skills • Strong organizational, time-management, attention to detail and interpersonal skills • Must possess an enthusiastic personality and foster a positive work environment • Work as a team player with a customer-focused attitude Position includes a base salary (based on experience) and is bonus eligible. Company provides computer, mobile phone expense for on-call participation, and bi-monthly expense reimbursements. A comprehensive benefits package is also included. If you feel that you are the Team Player that we are looking for, please submit your resume and a one-page letter stating why you think you are the candidate that we are looking for. As part of Common CENTS’s evaluation, candidates will be required to complete a background information check, prior to any offer being extended. #LI-VL1 Business Unit: CommonCENTS Solutions Scheduled Weekly Hours: 40 Number of Openings Available: 0 Worker Type: Regular More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index. A software company is a valuable asset, and there are many reasons to consider selling it to CORA Group. CORA Group is a leader in mergers and acquisitions, and they have a proven track record of success. In addition, CORA Group respects the autonomy of their acquired companies and allows them to maintain a decentralized model. This allows companies to retain their culture and values while benefiting from the resources of a larger organization.