COPS and FIRE Testing Service

Compensation

Full Description

Job Title: Customer Support Representative Location: Schaumburg, Illinois Employment Type: Full-Time Pay: $19-$24 per hour, based on experience Schedule: Full-Time, 40 hours per week, Monday–Friday, 4:00 PM close of workday Work Environment: Primarily in-office with occasional work-from-home opportunities Job Description The Customer Support Representative position serves as a direct point of contact for senior leaders at our customers, and for candidates participating in our testing processes. Interactions will include responding to client queries, scheduling, contract administration, and providing on-site reception and support for candidates. The Customer Support Representative will also work closely with our internal team of doctors, leaders, and other professionals to complete administrative tasks and maintain accurate documentation related to business operations. In addition, this role will play an active part in supporting new business growth. The support may include collaborating on ideas to pursue new business areas, and joining our leadership during business development meetings. For someone willing to learn, the position offers meaningful professional development and growth. Responsibilities • Inbound and outbound calls • Scheduling • On-site guest assistance • Client contract administration • Leadership support – pursuing new lines of business • Work in a small, highly collaborative team environment • Fitting into a close-knit workplace culture where flexibility is a must • Application of Microsoft 365 suite of software Qualifications • Integrity • Strong ability to multi-task • Customer service mindset with a professional and positive demeanor • Active listening skills • Proficiency with MS Word, Excel, and SharePoint • Experience with PowerPoint, professional use of social media, and basic website editing is a plus • Comfort working in an environment with ambiguity and a fast changing business needs • Proven track record of working independently with a high level of accuracy • Exceptional attention to detail • Excellent written and verbal communication skills • Previous experience in a professional office environment a plus Benefits • Occasional work-from-home flexibility • Monday–Friday schedule • Workday ends at 4:00 PM Cover letter and resume required for consideration. Job Type: Full-time Pay: $19.00 - $24.00 per hour Benefits: • Flexible schedule Work Location: In person