Copper Hill

Compensation

Full Description

Sr. Foreign Trade Zone (FTZ) Implementation Manager JOB DESCRIPTION The Sr. FTZ Implementation Manager is responsible for leading complex software implementation projects from kickoff through go-live, ensuring high-quality delivery, client satisfaction, and internal excellence. This role builds on core project delivery capabilities and emphasizes leadership, mentorship, and continuous improvement across the implementation team. You will play a key role in developing implementation best practices, mentoring team members, and driving innovation in how we deliver value to our clients. ESSENTIAL DUTIES AND RESPONSIBILITIES Project Leadership • Lead and manage complex implementation projects involving multiple stakeholders and cross-functional teams. • Ensure delivery against scope, timeline, and quality standards. • Collaborate closely with Systems Integration Leads to align technical delivery with business goals. Client Engagement • Act as a trusted partner to clients throughout the implementation process. • Manage client communications and expectations from planning through UAT and go-live. • Proactively identify and mitigate project risks to ensure successful outcomes. Team Development & Mentorship • Provide guidance and support to Implementation Managers and Specialists. • Act as a mentor by sharing knowledge, modeling best practices, and offering feedback to grow team capabilities. Continuous Improvement • Drive innovation in implementation methodologies, tooling, and delivery practices. • Contribute to the refinement of implementation playbooks, documentation standards, and onboarding materials. • Identify and implement opportunities for process improvement to enhance team performance and client experience. QUALIFICATIONS • Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent technical experience. • Proficiency with data transformation tools, ETL (Extract, Transform, Load) processes, and integration platforms. • Strong understanding of system architecture, APIs, and data feed integrations. • Experience with troubleshooting complex technical issues and resolving data compatibility challenges. • Strong analytical and problem-solving skills. • Excellent communication and interpersonal skills for collaborating with technical and non-technical stakeholders. • Experience working with or demonstrated knowledge of foreign trade zones.