Continental Services

Compensation

Full Description

About the position The IT Infrastructure Administrator is responsible for supporting, maintaining, and improving the organization’s network and server environments across both on-premise and cloud platforms. This role provides Tier 2/3 escalation support for the IT Support team and is critical to ensuring the availability, performance, and security of infrastructure services. The ideal candidate is a hands-on generalist across infrastructure technologies with deep expertise in one or two core areas such as networking, cloud platforms, or systems administration. Responsibilities • Administer and support on-premises and cloud-based server environments (Windows/Linux). • Manage and troubleshoot enterprise network infrastructure, including LAN, WAN, Wi-Fi, VPN, firewalls, and switching. • Act as escalation support for complex infrastructure issues from the IT Support team. • Monitor system performance, availability, and capacity; proactively address issues. • Implement and maintain backups, disaster recovery, and high-availability solutions. • Support cloud infrastructure services (IaaS/PaaS), including resource provisioning and optimization. • Partner with security teams to implement patching, access controls, and infrastructure security standards. • Participate in infrastructure projects, including upgrades, migrations, and modernization efforts. • Maintain accurate technical documentation, diagrams, and standard operating procedures. • Identify opportunities for automation, standardization, and operational improvement. • Recruit and develop high-performing technical teams. • Performs other related duties as assigned. Requirements • 5+ years of experience in IT infrastructure or systems administration roles. • Hands-on experience with both on-premises and cloud infrastructure environments. • Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, switching). • Experience supporting Windows Server and/or Linux systems. • Ability to troubleshoot complex, cross-technology infrastructure issues. • Experience serving as Tier 2 or Tier 3 support in an enterprise environment. • Strong documentation and communication skills. • Deep expertise in one or two infrastructure domains (e.g., networking, Azure, virtualization). Nice-to-haves • Experience with virtualization platforms (VMware, Hyper-V, or cloud equivalents). • Familiarity with security, monitoring, backup, and automation tools. • Relevant certifications (Azure, Microsoft, VMware). Benefits • Health Coverage – Medical, Dental and Vision • Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness • 401(k) • Paid Parental Leave • Generous PTO Policy • Wellness Programs • Additional Perks