Continental Community Management Services

Compensation

Full Description

About us Continental Community Management Services is a financially secure, privately owned holding company. Continental Communities owns, operates and manages a well-diversified portfolio of 32 affordable high quality manufactured home communities & RV Resorts totally over 8800 homesites in 11 states. Responsibilities: • Provide all areas of support to our Corporate Operations Department, including but not limited to, assisting with resident phone messages and emails, maintaining manuals, leases, policies & procedures, ordering office supplies, shredding services, filing, and mail services. • Perform general administrative functions such as answering phones, typing, copying, filing, and other duties. • Sort and distribute all incoming mail and faxes to the appropriate person; ship packages to offsite locations as needed. • Maintain paper and scanned files. • Audit move-ins, move-outs, renewals, and notices to ensure compliance and consistency. • Audit lease files to ensure all documentation is complete, accurate, and properly entered into the system. • Assist with resident communication, issue resolution, documenting in resident file, and escalations as needed. • Assist with planning manager meetings and corporate events. • Prepare, print, or export various spreadsheets as needed. • Assist in preparing the Operations Department's company expense documentation • Travel planning and calendar management • Maintain business contacts and vendors. Send reminders for contract renewals. • Assist the Operations Department in staying compliant with manuals, policies, procedures, leases, guidelines, and fair housing standards. • Transcribe a wide range of confidential letters, general memos, and inspection reports from field notes into the requested format. • Assist the Operations department with capital expenditure bids for review. • Assist department team members in preparation of resident communications; review various communications from other team members to ensure accuracy and appropriateness. • Follow up on community completed service requests to verify customer service levels. • Verify and maintain office inventory. • Assist Operations with all the departments' day-to-day business and projects. • The ability to work closely with other executive departments. • Previous experience in Manufactured Housing property management software (Rent Manager experience a plus). Required Skills: • Excellent customer service skills. Ability to professionally communicate clearly and effectively with customers, residents, and teammates. • Always demonstrate high ethical standards and personal integrity. • Capable of effectively presenting information and responding to questions. • Ability to prepare reports, ledgers, and emails as needed. • Ability to track and keep a calendar for department information and deadlines. • Excellent organizational skills with strong attention to detail. • Ability to take initiative and work independently, manage priorities, and meet deadline. • Ability to work in an office position located at corporate office. • Ability to pass a credit and background check. • Ability to occasionally travel out of state overnight as business needs require. • Willingness to perform additional duties as assigned. • Must possess knowledge of sending and receiving email and retrieving information from the internet. • Strong proficiency in Microsoft Office and property management software (Rent Manager a plus). Job Type: Full-time Pay: $59,500.00 - $64,500.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee discount • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Parental leave • Professional development assistance • Referral program • Relocation assistance • Vision insurance Application Question(s): • Have you worked in Property Management in the past? Education: • High school or equivalent (Preferred) Experience: • Microsoft Office: 5 years (Preferred) Language: • Spanish (Preferred) Work Location: In person