ConsultNet Technology Services and Solutions

Compensation

Full Description

Junior customer success specialist Valhalla, NY Direct Hire $60,000-$65,000 Responsibilities • Address post-activation questions or issues with confidence and professionalism, ensuring a smooth handoff to long-term support when appropriate. • Act as a product expert, using your knowledge to reinforce value, educate customers, and promote successful adoption. • Contribute to the creation and ongoing improvement of outreach scripts, process playbooks, and implementation procedures. • Track and categorize your customer portfolio, documenting progress, challenges, and opportunities in detail. • Provide regular status updates and reporting to leadership, including key insights for the C-suite. • Identify trends across customer behavior, sales handoffs, and product usage to inform broader process and product improvements. Required Skills : • 3+ years of experience in customer service, sales support, customer success, technical support, or a related client-facing role. • Experience with Salesforce CRM and Microsoft Office 365. Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore. Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results. • Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold. Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at www.consultnet.com . We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.