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Job Description: • Serve as the Tier 3 escalation point for complex desktop and endpoint support issues. • Troubleshoot and resolve advanced Windows desktop, Microsoft 365, and endpoint management issues. • Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer. • Support and administer Microsoft endpoint technologies including Microsoft 365, Active Directory, Intune, Windows Autopilot, and Microsoft Entra ID. • Manage endpoint provisioning, configuration, deployment, and lifecycle management. • Assist with endpoint security, device compliance, software deployments, and policy management. • Work collaboratively with infrastructure, security, and application teams to resolve cross-functional issues. • Document technical solutions, standard operating procedures, and best practices. Requirements: • 5 - 8+ years of Desktop Support, Endpoint Support, or Desktop Engineering experience. • Experience supporting enterprise Microsoft Windows environments. • Strong knowledge of: Microsoft 365 (O365) Active Directory Microsoft Intune Windows Autopilot Endpoint Management • Experience troubleshooting complex desktop, hardware, software, and endpoint issues. • Excellent customer service, communication, and interpersonal skills. • Experience mentoring or supporting junior technicians and acting as an escalation resource. • Ability to work independently in a remote environment while supporting Central Time business hours. Benefits: • benefits