Connect America

Compensation

Full Description

ABOUT THE COMPANY Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 50 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.   ABOUT THE ROLE The Go to Market (GTM) Systems Manager is responsible for optimizing processes, tools, and policies across the Commercial organization. By creating data-driven workflows, developing reports and dashboards, and providing support and training, the GTM Systems Manager will help departments better leverage Salesforce and related applications to meet business needs.   RESPONSIBILITIES * Proactively develop and continuously enhance workflows and processes to extend Salesforce functionality in support of evolving business needs and goals 1. Conduct discovery calls and translate business problems/needs into detailed user stories and workflow diagrams 2. Translate user stories into technical requirements 3. Execute the plan and deliver the solution to stakeholders, OR partner with various internal/external resources to drive delivery through collaborative execution 4. Create detailed user guides, standard operating procedure documents, and other artifacts to aid in training and enablement of varied and diverse professionals * Manage projects from scoping to completion, and coordinate internal/external resources in execution of projects * Build and maintain a robust suite of reports and dashboards to monitor and report on individual and team KPIs and drive business decisions * Database gatekeeper responsible for the management and hygiene of all data in or related to Salesforce 1. Maintain data quality standards and ensure compliance through training 2. Upload lists to Salesforce in accordance with data management policy 3. Continuously monitor new data and determine necessary training opportunities for data creators 4. Manage any third-party tools and services to enrich data * Provide advanced technical support and expertise to end-users of Salesforce and related applications * Work collaboratively to create process documentation and standard operating procedures that assist in onboarding/training of end-users * Collaborate with Legal/Compliance to develop and continuously enhance contract lifecycle management workflows and tools and identify process enhancement opportunities to decrease redline time * Support internal controls and security audits and collaborate with appropriate resources on the initiation and potential revision of policies to maintain sustainable best practices * Uncover new business opportunities by leading or supporting data analysis initiatives, including but not limited to territory analysis, market penetration analysis, etc. * Administer and continuously enhance compensation strategy, workflow, and related tools * Identify and nurture super users, developing their Salesforce skill set to support daily departmental needs   EXPERIENCE AND SKILLS: * Bachelor’s degree in business administration or related field; Advanced degrees preferred * Healthcare industry experience preferred * Strong background in Revenue Operations functions, Excel, and project management * Salesforce ADM201 Certification required; additional certifications preferred * Minimum 3-5 years' experience leveraging CRM applications to solve business needs * Strong analytical skills, with the ability to measure and report on and create narratives around project ROI * Experience in implementing and working with third-party tools in the Salesforce ecosystem required * Effective collaborator with experience working with senior leaders to recommend, plan, and execute organizational initiatives   YOU MIGHT BE A GOOD FIT IF YOU: * Are passionate about Commercial/Revenue/Sales Operations work * Can communicate effectively at all levels of the organization * Are energized by the open exchange of ideas and by building new processes and programs * Enjoy diving into sales metrics and using data to tell a story * Can use data to support/make decisions and articulate the business impact of program ideas * Take a consultative approach and provide actionable and constructive feedback * Are a strong communicator with a knack for simplifying complex ideas. * Thrive in a collaborative, fast-moving environment.