Confidential

Compensation

Full Description

SUMMARY: Responsible for providing effective customer service for all customers by using excellent knowledge of company products, as well as communicating effectively with co-workers throughout the organization. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: · Ensure positive customer experience with each interaction with Fiber Bond Customer Service · Partners with the production, product development and sales teams to meet and exceed customers’ service expectations · Accurately processes customer orders/changes/returns according to established department policies and procedures · Works closely with the credit department to resolve disputed items · Creating Invoicing for customers · Assistant to Sales Team · Perform other related duties as assigned Required Skills/Abilities · Strong verbal and written communication skills · Excellent interpersonal and customer service skills · Strong organizational skills and attention to detail · Strong analytical and problem-solving skills · Proficiency with Microsoft Office Suite, experience with ERP software Education and Experience · High school diploma or general education degree (GED). · Prior clerical, including customer service, experience preferred Pay: $19.00 - $21.00 per hour Expected hours: 40.0 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible schedule • Health insurance • On-the-job training • Paid time off • Vision insurance Work Location: In person