Confidential

Compensation

Full Description

Confidential Company has an immediate need for an experienced *Regional Operations Manager* to join our team! Successful candidates will have at least 3 years of client engagement experience within the Business Process Outsourcing (BPO) industry and experience managing a regional territory of at least 7-10 sites. This position will be responsible for overseeing the operational efficiency of sites throughout the TX, OK, LA region. RESPONSIBILITIES: • Alignment of CBPS service outcomes to client strategy and initiatives • Development of enforceable scope of work (SOW) documents with tangible outputs • Development of service level agreements (SLA) and key performance indicators (KPI) • Process mapping and desktop procedure development for SOW tasks • Analysis of operational data, using data collection tools and reporting platform development • Performance management of functioning processes, including corrective action • Business case for change development & initiative launch and execution • Cross-functional leadership of teams to deliver required Operational Excellence outputs • Customer Relationship Management • Quarterly Business Review (QBR) delivery • Contract negotiation and execution for agreements, renewals, and incremental growth • Continuous relationship visibility improvement through executive presentations and events • Direct and indirect response to ad hoc client needs and requirements REQUIREMENTS: • 3 years managing client B2B relationships in the Business Process Outsourcing industry • 3 years managing site and supervisor level employees • Experience managing regional territory of at least 7-10 sites. • Bachelor’s degree with MBA-equivalent experience and competency • Six Sigma Green Belt • 10% - 20% travel required; extensive driving is likely Job Type: Full-time Pay: $105,000.00 - $115,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Health insurance • Health savings account • Life insurance • Paid time off • Vision insurance Education: • Bachelor's (Preferred) Experience: • Multi-site management: 3 years (Preferred) • Managing SLAs and KPIs: 5 years (Preferred) • Coaching and developing diverse teams: 5 years (Preferred) Willingness to travel: • 25% (Preferred) Work Location: Hybrid remote in Irving, TX 75063