confidential

Compensation

Full Description

Apex Systems is a world class technology services business that incorporates industry or insights and experience to deliver solutions that fulfill our clients’ digital visions. Apex has an opportunity for an Product Manager - Digital CX. For applicants who are interested in this opportunity, send your updated resume to dhornby@apexsystems.com. Here are the details: Position: Product Manager - Digital CXLocation: Remote Project Duration: 12 monthsRate: Negotiable Based on Experience JOB DESCRIPTIONWe are seeking a versatile Product Manager / Product Owner to take end-to-end ownership of a dedicated development team. In this blended role, you will be responsible for both the high-level strategy and the tactical execution of the product roadmap for your assigned market.You will serve as the primary product lead, ensuring that our global omnichannel initiatives are successfully localized and executed to provide a seamless customer experience across our product support organization. This is an ideal role for a product professional who thrives on balancing stakeholder management with deep, hands-on agile delivery.Key ResponsibilitiesProduct Strategy & Regional LeadershipMarket Leadership: Serve as the dedicated Product lead for your assigned market, acting as the subject matter expert for regional requirements and business goals.Omnichannel Localization: Act as the regional champion for omnichannel initiatives, ensuring that global features and customer experience standards are effectively adapted and launched within your specific market.Roadmap Strategy: Partner with leadership to define, maintain, and execute a transparent product roadmap that aligns with broader business objectives and regional needs.Stakeholder Engagement: Build strong relationships with business partners, facilitating regular syncs to ensure alignment on priorities and clear visibility into project status.Cross-Team Collaboration: Partner closely with core platform teams to ensure regional requirements are represented in the global customer journey.Agile Delivery & Technical ExecutionBacklog Excellence: Fully own and prioritize the team backlog, ensuring the engineering team has a clear, well-groomed pipeline of work ready for execution.Requirement Definition: Translate high-level business needs into detailed user stories, technical requirements, and clear acceptance criteria.Sprint Management: Lead all Agile ceremonies—including sprint planning, daily stand-ups, and retrospectives—to drive consistent and predictable delivery cycles.Market-Specific Quality: Partner with engineering and QA to validate that all deliverables meet the "Definition of Done" and provide a high-quality, localized customer experience.QualificationsExperience: 3–5+ years of experience in Product Management or Product Ownership in a software development environment.Hybrid Skillset: Proven ability to pivot between high-level strategic planning and deep-dive technical execution.Agile Proficiency: Deep understanding of Scrum/Agile methodologies and extensive experience using tools like Jira or Azure DevOps.Omnichannel Familiarity: Experience working on products that span multiple customer touchpoints (web, mobile, digital).Stakeholder Management: Exceptional communication skills with a track record of successfully managing expectations across different business units.Market Familiarity: (Preferred) Experience working within North American or International digital markets, including an understanding of regional localization needs.About the RoleThis position is designed for a self-starter who thrives on ownership. By leading a single, dedicated team, you will have the autonomy to shape the product journey from initial concept through to deployment and optimization within your market.