Confidential

Compensation

Full Description

At Legacy Innovators, we believe customer support is more than answering questions, it’s about building trust, solving problems, and creating meaningful connections. Based in Los Angeles, we are a fast-growing telecommunications consulting firm dedicated to providing essential wireless services while strengthening relationships between customers and the brands we represent. We’re looking for motivated and people-focused individuals to join our team as Customer Support Team Members. In this role, you’ll work face-to-face with customers, helping them understand their wireless service options, resolving concerns, and guiding them through the enrollment process. Success in this position comes from being empathetic, solution-driven, and enthusiastic about helping people stay connected. As part of our Customer Support team, you’ll gain hands-on experience with outreach initiatives, customer education, and service enrollment, while also contributing to our mission of providing reliable telecom solutions to the community. This is a great opportunity to develop customer service and communication skills in a dynamic, growth-focused environment with clear pathways for career advancement. Customer Support Team Members day to day: • Provide tailored, face-to-face consultations for residential customers, showcasing the advantages of our client’s wireless and internet service options. • Generate new business opportunities by engaging directly with customers, leveraging referrals, and nurturing repeat interactions to drive sales and customer loyalty. • Build in-depth knowledge of telecom products and services—including plan features, installation steps, and coverage areas—to effectively guide and educate prospective customers. • Partner with internal teams such as technical staff, support specialists, and leadership to deliver a seamless enrollment process and ensure high-quality service. • Meet with customers in person to evaluate their current connectivity needs and recommend the best wireless or internet solutions, collaborating with fellow Customer Support Team Members as needed. • Manage assigned accounts and contribute to larger sales initiatives, working alongside senior managers and team members to ensure smooth implementation and ongoing customer satisfaction. Customer Support Team Members Qualifications: • Prior background in sales, account management, or other customer-facing positions is strongly preferred. • Willingness to learn quickly and gain in-depth knowledge of multiple service offerings to better support clients. • Excellent communication and relationship-building skills, with a personable yet professional demeanor in all customer interactions. • Self-motivated and organized, able to work independently while managing time effectively in a fast-moving environment. • High school diploma or GED required (additional education is a plus). Job Type: Full-time Pay: $800.00 - $1,200.00 per week Benefits: • 401(k) • On-the-job training • Professional development assistance Work Location: In person