Confidential

Compensation

Full Description

We are a sales and business consulting firm dedicated to client growth, is hiring a Customer Support Assistant for the AT&T Retail campaign in Indianapolis. You will be responsible for providing reliable customer support, managing account needs, and contributing to AT&T’s retail success. As a Customer Support Assistant, your responsibilities will focus on supporting AT&T Retail operations by addressing client inquiries with precision, providing expert guidance on products and services, and maintaining the highest standards of professionalism. This role is integral to strengthening customer satisfaction and promoting AT&T’s brand integrity within the retail sector. Why the Customer Support Assistant Role Matters You are the face of service excellence. Your Customer Support Assistant role delivers proactive communication, insight, and responsiveness to ensure customers receive the support they need, directly influencing satisfaction, retention, and the company’s market impact. Day-to-Day Duties of the Customer Support Assistant: • Support walk-in customers by providing professional assistance, product guidance, and service coordination within the AT&T retail environment. • Respond to customer inquiries regarding wireless plans, billing, device features, and service options, delivering clear and accurate information. • Resolve service-related concerns promptly, ensuring a positive customer experience and alignment with AT&T’s performance standards. • Collaborate with internal sales and support teams to fulfill customer requests, manage service activations, and maintain campaign consistency. • Maintain detailed records of customer interactions, account updates, and service activity using AT&T-approved CRM and retail systems. What We’re Looking For in a Customer Support Assistant: • High school diploma or GED required; additional coursework in business, communications, or marketing is a plus. • Up to 2 years of experience in retail, sales support, or customer coordination preferred. • Prior exposure to wireless products, fiber services, or telecom campaigns is a strong advantage. • Experience handling service inquiries, billing questions, or product recommendations in a fast-paced setting is beneficial. • Familiarity with CRM platforms, point-of-sale systems, or digital scheduling tools is valued. Job Type: Full-time Pay: $3,500.00 - $4,600.00 per month Work Location: In person