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About the Company We are a leading cloud-based provider of healthcare data solutions. Industry Information Technology & Services Type Privately Held, VC-backed Founded 2014 Employees 1001-5000 Funding $200+ million Categories • Information Technology & Services • Technology • Custom Software & Technical Consulting • Software Specialties • Population health management • Accountable care • Revenue cycle management • Value-based care • Clinical integration • Big data analytics • Quality reporting • Interoperable data lake • Drilled down contract performance • Healthcare data platform • Health equity • HealthIT • HealthTech • Customer relationship management • Pharmacy About the Role We are seeking a dynamic Customer Success Executive Leader with extensive experience in healthcare provider services. This senior leadership role will act as the primary executive contact for provider clients, collaborating with C-suite executives to deliver measurable outcomes and establish the company as a trusted strategic partner. The ideal candidate will have a solid background in customer success and account leadership, with a focus on core growth and retention metrics. You will lead a team of Customer Success Leaders, mentoring them to become trusted advisors and working closely with our global teams to ensure consistent and scalable client outcomes. To be successful in this role, you should possess a minimum of 20 years of experience in healthcare provider services, including at least 7-10 years in customer success or account leadership. A deep understanding of provider workflows, value-based care, revenue cycles, and patient access is essential. Successful candidates will have established relationships with provider CFOs, CIOs, and COOs and will carry strong credibility with CFOs. Exceptional communication skills, executive presence, and the ability to influence and align cross-functional resources are critical. An advanced degree such as an MBA or MHA is preferred, with experience as a former CFO or COO in a large health system being a significant advantage. Success metrics for this role will revolve around the company's reputation as a strategic partner, the performance of Customer Success Leaders, and the expansion and retention of client accounts. Travel Percent Less than 10% Functions • Operations