Confidential

Compensation

Full Description

Job Title: Client Service Representative Company Overview: Confidential is a dynamic and customer-focused company dedicated to delivering exceptional service experiences at live events. We pride ourselves on creating engaging environments where clients and attendees feel valued and supported. Role Overview: As a Client Service Representative, you will be the face of our company at various in-person events, ensuring that every client and attendee receives outstanding service. Your role is crucial in fostering positive relationships and resolving issues proactively to enhance the overall event experience. What You'll Do: - You will greet and assist clients and attendees with a warm and welcoming attitude. - You will address and resolve client inquiries and concerns promptly and professionally. - You will collaborate with team members to ensure smooth event operations. - You will anticipate potential issues and implement solutions before they escalate. - You will provide detailed information about event schedules, services, and facilities. - You will maintain accurate records of client interactions and feedback. - You will support the setup and breakdown of event spaces as needed. - You will contribute to a positive team environment by sharing insights and feedback. What You Bring: - Minimum of 1-2 years of experience in customer service or client-facing roles. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and a proactive mindset. - Ability to work effectively both independently and as part of a team. - Flexibility to work in-person at various event locations. - High energy and a positive attitude that lights up a room. Bonus Points If You Have: - Experience working at live events or in the hospitality industry. - Multilingual abilities to assist diverse client groups. - Basic knowledge of event management software. - Certification in customer service or related fields. What We Offer: - We offer competitive hourly wages with opportunities for bonuses. - We offer hands-on experience in a fast-paced, engaging environment. - We offer supportive team culture and ongoing training. - We offer flexible scheduling to accommodate your availability. - We offer opportunities for career growth within the company. Ready to Apply? Please submit your resume and a brief cover letter explaining why you would be a great fit for this role to our recruitment team at careers@confidential.com. We look forward to hearing from you!