$30K-40K a year
Provide exceptional client service at in-person events by engaging with customers, resolving issues proactively, and supporting event operations.
1-2 years of customer service experience, strong communication and problem-solving skills, ability to work independently and in teams, professional demeanor.
Job Title: Client Service Representative Company Overview: Confidential is a dynamic and fast-growing company dedicated to delivering exceptional customer experiences at live events. We pride ourselves on fostering a vibrant and supportive work environment where teamwork and individual initiative are equally valued. Role Overview: As a Client Service Representative, you will be the face of our company at various in-person events, ensuring that every client and customer interaction is positive and memorable. Your role is crucial in building strong relationships, solving problems proactively, and contributing to the overall success of our events. What You'll Do: - You will greet and engage with clients and customers warmly, creating a welcoming atmosphere. - You will assist clients with inquiries, providing accurate information and solutions promptly. - You will collaborate with team members to ensure smooth event operations and exceptional service delivery. - You will identify potential issues early and take initiative to resolve them before they escalate. - You will manage client feedback professionally, ensuring concerns are addressed effectively. - You will maintain detailed records of client interactions and event activities. - You will support event setup and breakdown as needed, demonstrating flexibility and teamwork. - You will contribute ideas to improve client service processes and event experiences. What You Bring: - Minimum of 1-2 years of experience in customer service or client-facing roles. - Excellent communication and interpersonal skills with a friendly and approachable demeanor. - Strong problem-solving abilities and the capacity to think quickly under pressure. - Ability to work independently and as part of a team in a fast-paced environment. - Reliable and punctual with a professional appearance suitable for in-person events. Bonus Points If You Have: - Experience working at live events or in hospitality. - Multilingual abilities to assist a diverse client base. - Basic knowledge of event management or coordination. - Proficiency with customer relationship management (CRM) software. What We Offer: - We offer competitive hourly wages with opportunities for performance-based bonuses. - We offer comprehensive training and professional development to enhance your skills. - We offer a supportive team environment that values your contributions. - We offer flexible scheduling to accommodate your availability. - We offer the chance to gain valuable real-world experience in a vibrant industry. Ready to Apply? Please submit your resume and a brief cover letter explaining why you would be a great fit for this role to our recruitment team at careers@confidential.com. We look forward to meeting you!
This job posting was last updated on 10/1/2025