Confidential

Compensation

Full Description

Job Title: Client Service Representative Company Overview: Confidential is a dynamic and customer-focused organization dedicated to delivering exceptional service experiences. We pride ourselves on fostering a collaborative and energetic work environment where employees can thrive and grow professionally. Role Overview: As a Client Service Representative, you will be the face of our company at various in-person events, ensuring that every client interaction is positive and memorable. Your role is crucial in building strong relationships, solving problems proactively, and supporting both customers and teammates effectively. What You'll Do: - You will greet and engage clients warmly, creating a welcoming atmosphere at events. - You will assist customers by answering questions, providing information, and resolving issues promptly. - You will collaborate with team members to ensure smooth event operations and excellent service delivery. - You will identify potential problems early and implement solutions to prevent escalation. - You will manage client feedback and communicate insights to improve service quality. - You will maintain accurate records of client interactions and event activities. - You will support the setup and breakdown of event spaces as needed. - You will contribute to a positive team environment by sharing ideas and encouraging peers. What You Bring: - Minimum of 1-2 years of experience in customer service or client-facing roles. - Strong interpersonal and communication skills with the ability to engage diverse audiences. - Problem-solving mindset with the ability to think quickly and adapt to changing situations. - Ability to work independently and as part of a team in a fast-paced environment. - Comfortable working in-person at events, with a professional and approachable demeanor. Bonus Points If You Have: - Experience working at live events, trade shows, or similar settings. - Multilingual abilities to assist a broader range of clients. - Basic knowledge of CRM software or event management tools. - Previous experience in sales or marketing support roles. What We Offer: - We offer competitive hourly wages with opportunities for performance-based bonuses. - We offer comprehensive training and professional development to enhance your skills. - We offer a supportive and inclusive workplace culture that values your contributions. - We offer flexible scheduling to accommodate your availability. - We offer opportunities for career advancement within the company. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for this role. We look forward to hearing from you!