Confidential

Compensation

Full Description

Job Title: Client Service Representative Company Overview: Confidential is a dynamic and customer-focused organization dedicated to delivering exceptional service experiences. We pride ourselves on fostering a collaborative and energetic work environment where employees can thrive and grow professionally. Role Overview: As a Client Service Representative, you will be the face of our company at various in-person events, ensuring that every client interaction is positive and memorable. Your role is crucial in building strong relationships, solving problems proactively, and supporting both customers and teammates effectively. What You'll Do: - You will greet and engage clients warmly, creating a welcoming atmosphere at events. - You will assist customers by answering questions, providing information, and resolving issues promptly. - You will collaborate with team members to ensure smooth event operations and excellent service delivery. - You will identify potential problems early and implement solutions to prevent escalation. - You will manage client inquiries and feedback professionally, ensuring satisfaction. - You will maintain accurate records of client interactions and event details. - You will support the setup and breakdown of event spaces as needed. - You will contribute ideas to improve client service processes and event experiences. What You Bring: - Minimum of 1-2 years of experience in customer service or client-facing roles. - Strong interpersonal and communication skills with a friendly and approachable demeanor. - Ability to work independently and as part of a team in a fast-paced environment. - Excellent problem-solving skills and a proactive attitude. - Flexibility to work in-person at various event locations. - Basic computer skills for managing client information and communication. Bonus Points If You Have: - Experience working at live events or in hospitality. - Multilingual abilities to assist a diverse client base. - Knowledge of CRM software or event management tools. - Previous experience in sales or marketing support roles. What We Offer: - We offer competitive hourly wages with opportunities for performance-based bonuses. - We offer hands-on experience in a vibrant, people-oriented environment. - We offer professional development and training opportunities. - We offer a supportive team culture that values your contributions. - We offer flexible scheduling to accommodate your availability. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for this role. We look forward to hearing from you!