Confidential Careers

Compensation

Full Description

You will be a first responder to our client requests, ensuring any software support or troubleshooting issues are addressed in a timely manner, coordinate configuration deployments, assign JIRA tickets, manage updates and projects, and look for ways to continuously improve your assigned customers’ processes. *Need to have professional experience with SQL queries and ticket triage/resolution. What You'll Do: • Represent by acting as a central point of contact for assigned customer(s) • Build trusting relationships to ensure customer satisfaction • Maintain a detailed knowledge of the customer’s business processes and systems • Coordinate configuration and/or code deployments as necessary • Track, triage and resolve reported defects and support client configuration questions • Facilitate weekly client meetings, work through priority issues, and plan future initiatives • Assist with the prioritization of initiatives by providing recommendations, documenting risks, and outlining mitigation strategies • Review changes and enhancements with clients • Coordinate the work of both support and development resources when required Experience we need from you: • 2 years of Healthcare or Software client/customer service support • IT Healthcare applications, deployments, configs and/or ticketing systems (JIRA, etc) a big plus • SQL queries and reporting experience (joins, tables, union) is required • Ability to communicate complex problems in an easily understood manner • Ability to effectively communicate client needs to our internal staff • Attention to detail and excellent analytical skills • Excellent presentation, communication, and customer service skills • Well, organized with the ability to prioritize and handle multiple assignments • Organized with the ability to prioritize and handle multiple client issues and tickets • Must be Green Card Holder or Citizen