Coneybeare

Compensation

Full Description

CALIFORNIA RESIDENTS ONLY BILINGUAL Customer Support Representative – REMOTE | $25/hr. | Full-Time | Comprehensive Benefits | Permanent Opportunity. MUST HAVE EXPERIENCE in High Call Volume setting and Technical/Troubleshooting Support. SCHEDULE: 8am - 430pm, Wed. - Sun. Are you passionate about helping others and making a meaningful impact in the healthcare space? We’re looking for a BILINGUAL Customer Support/Tech Support Representative to join a mission-driven medical technology company dedicated to improving patient outcomes—especially for those with undiagnosed sleep-related health issues. In this role, you'll support healthcare professionals, patients, and internal teams with top-tier customer service and technical assistance. You’ll play a critical role in helping people get access to life-changing diagnostic tools, all while working remotely from the comfort of your home. What You’ll Do • Provide exceptional Customer Support/Technical Support for medical device products and services. • Respond to inbound calls and emails to Troubleshoot, Research, and Resolve product issues. • Document interactions and maintain accurate records in CRM systems. • Collaborate with internal teams to escalate and resolve technical issues. • Educate customers on product usage and ensure satisfaction throughout their experience. • Maintain productivity standards in a fast-paced, high-impact environment. What We’re Looking For • 2+ years of experience in Customer Support/Technical Support, preferably in Healthcare or Medical devices. • Bachelor’s degree preferred. • Comfortable working remotely with a dedicated home workstation. • Proficient in Microsoft Office Suite and CRM tools (Salesforce experience a plus). • Strong troubleshooting skills with the ability to explain complex issues to non-technical users. • Excellent communication skills—both written and verbal. • Detail-oriented, organized, and able to multi-task effectively. • Bilingual in Spanish REQUIRED - Intermediate or Advanced level Why Join Us? • 7% 401K Matching • 3 Weeks PTO, Health, Dental, Vision, etc. • Many opportunities for growth • Company has been voted Top 100 places to work • Company has won 3 awards for best benefits worldwide This is your opportunity to work with an innovative company that’s improving access to diagnostic healthcare around the globe. If you’re a problem-solver who loves helping people and wants to be part of something meaningful, we’d love to hear from you. INDAH Job Type: Full-time Pay: $25.00 per hour Benefits: • 401(k) matching • Dental insurance • Health insurance • Paid time off • Parental leave • Vision insurance Application Question(s): • Please elaborate why your skills and experience make you a great fit for this role. Feel free to share highlights/great accomplishments. • Are you Intermediate or Advanced level proficient in speaking Spanish? BILINGUAL in Spanish REQUIRED. • Do you live in California? If No, please DO NOT Apply as it is a REQUIREMENT to live in California. Experience: • TECHNICAL/TROUBLESHOOTING Customer Service: 2 years (Required) • High Call volume (Call Center) environment: 2 years (Required) • Customer Service Support: 3 years (Required) • Healthcare/Medical industry: 2 years (Required) Work Location: Remote