Conexess Group

Compensation

Full Description

Position Summary We are seeking an experienced Senior ServiceNow Developer to design, develop, implement, and support enterprise ServiceNow solutions within a complex healthcare environment. This individual will play a key role in enhancing and optimizing the ServiceNow platform to support clinical, operational, administrative, and IT service management processes. The Senior ServiceNow Developer will be responsible for developing scalable solutions, integrating ServiceNow with enterprise healthcare applications, automating business workflows, and ensuring platform performance, security, and compliance. The ideal candidate has extensive ServiceNow development experience, strong technical and analytical skills, and an understanding of healthcare IT operations, data privacy, and regulatory requirements. Key Responsibilities ServiceNow Development & Platform Engineering • Design, develop, configure, and maintain ServiceNow applications and platform solutions. • Develop custom applications, workflows, business rules, client scripts, UI policies, script includes, and scheduled jobs. • Configure and enhance ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and other applicable platform capabilities. • Develop and maintain Service Portal, Employee Center, Service Catalog, and automated workflows. • Build solutions using Flow Designer, IntegrationHub, and other ServiceNow automation capabilities. • Develop reusable components and follow ServiceNow development best practices. • Perform platform upgrades, patching, enhancements, and ongoing maintenance. Healthcare Systems Integration • Design and implement integrations between ServiceNow and healthcare enterprise systems, including Electronic Health Records (EHR), Electronic Medical Records (EMR), HR, ERP, identity management, and other clinical and business applications. • Develop and maintain integrations using REST APIs, SOAP web services, IntegrationHub, and other integration technologies. • Support integrations with healthcare platforms such as Epic, Oracle Health/Cerner, and other healthcare technology solutions, as applicable. • Collaborate with healthcare application teams to streamline service management and operational workflows. • Ensure integrations are secure, reliable, and appropriately manage sensitive healthcare information. Workflow Automation & Process Improvement • Identify opportunities to automate manual processes across IT and healthcare operations. • Develop workflows to improve incident management, request fulfillment, change management, asset management, and service delivery. • Partner with clinical and administrative stakeholders to understand business requirements and translate them into technical solutions. • Implement automation that improves service delivery, reduces operational inefficiencies, and enhances the end-user experience. • Support self-service capabilities and knowledge management initiatives. Security, Compliance & Governance • Develop solutions that align with healthcare regulatory and organizational security requirements. • Ensure appropriate access controls, role-based security, and data protection practices. • Support compliance with HIPAA and applicable healthcare privacy and security policies. • Follow secure development practices when handling Protected Health Information (PHI) and other sensitive data. • Participate in platform governance, code reviews, technical documentation, and security assessments. • Ensure appropriate auditability and traceability of platform changes. Collaboration & Technical Leadership • Serve as a technical subject matter expert for the ServiceNow platform. • Provide technical guidance and mentorship to junior developers and administrators. • Collaborate with architects, business analysts, project managers, and technical teams. • Participate in requirements gathering, solution design sessions, sprint planning, and Agile ceremonies. • Review technical designs and code to ensure quality, scalability, and maintainability. • Troubleshoot complex platform issues and provide root cause analysis. • Maintain technical documentation, development standards, and implementation procedures. Required Qualifications • Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field, or equivalent professional experience. • 5+ years of hands-on ServiceNow development experience. • Strong experience developing and configuring ServiceNow applications and platform capabilities. • Advanced knowledge of JavaScript, HTML, CSS, and ServiceNow scripting. • Experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, and Glide APIs. • Hands-on experience with Flow Designer, IntegrationHub, Service Catalog, and Service Portal or Employee Center. • Experience developing and supporting REST and SOAP integrations. • Strong understanding of ITIL principles and IT Service Management processes. • Experience working with ServiceNow platform upgrades, deployments, and application lifecycle management.