Conexess Group

Compensation

Full Description

• Social Media Customer Relationship Specialist (CRS) - General Purpose: Assist customers by answering questions, helping with vehicle support, and marketing support. Servicing customers on Facebook, Twitter, Instagram pages as well as other social platforms. Major Job Duties And Responsibilities • Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store • Create and manage cases for customers needing more complex assistance. • Manage existing case load, complete follow-up tasks and achieve operational metrics. • Adhere to standard work processes and contribute to efficiencies and improvements when possible. • Proactively identify sales leads and educate in-market customers on product functionality and services. • Effectively and accurately document customer interaction • Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries. • Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required. • Provide exceptional customer-centric service to all internal and external customers. • Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach. • Utilize correct tools to efficiently manage concurrent activities. Required Skills/Experience • 1 (+) year experience in customer service related profession • Computer navigation and typing proficiency • Strong reading comprehension and written communication skills Required Education/Training/Certifications/Licenses • Bachelor's Degree (successful candidates have a four-year degree in English, marketing, business, journalism, communications or similar concentration) #REMOTE