Conduent

Compensation

Full Description

Quality Assurance Associate - Onsite Plano, TX Sun - Thurs 10pm to Clean Desk Mon - Fri 6am - 2:30pm CST Full time position Pay is $17.00/hour which may be below your state's minimum wage. Please take this into consideration when applying. About the Quality Assurance Associate. The individual who fills this position will be responsible for overseeing the quality standards within a print/mail environment. Key duties include sampling the quality of work for all clients, entering data from prepared materials into our QMS system, and collaborating with the QC team to achieve productivity targets. Additionally, the candidate will be expected to provide support during audits, client visits, and uphold high quality standards. A successful candidate will possess strong attention to detail, self-confidence, and the ability to work autonomously. Responsibilities Mail sorting and operating machines Scanning incoming and outgoing mail Assist in the identification root cause regarding errors from mailroom Work independently but be a team player Performs clerical task functions as needed Meet mail-out deadlines including reviewing rejects before mail-out Operates alpha/numeric key machine Additional duties as assigned Requirements Able to pass background and have a high school diploma or GED Excellent oral and written communication skills Excellent attention to detail Must be able to multi-task while maintaining accuracy Can use Microsoft applications such as Teams, Word, Excel and Outlook Can escalate issues to management and take the lead in de-escalating problems and adequately documenting. Must be detail-oriented, a problem solver, adept at data analysis, skilled in time management, and proficient in conflict resolution Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $31,200-$39,000.