Conduent Commercial Solutions, LLC

Compensation

Full Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote Bilingual Customer Service Representative Pay: $17/hour This may be below your states minimum wage. Please take this into consideration when applying. Schedule: Monday–Friday, 8 AM–8 PM EST (any 8-hour shift) About the Role Join our team as a Bilingual Customer Service Representative supporting patients and healthcare customers with a pharmaceutical savings card program. You will help callers activate cards, request replacements, troubleshoot issues at the pharmacy, and provide general program information while delivering exceptional service and empathy. Plenty of growth opportunities! Health benefits for you and your family include medical, dental, and vision, starting on day 1 of work! What You’ll Do Assist callers with card activation and troubleshooting Handle requests for replacement or new cards Provide program details and savings information Maintain accurate records and follow compliance guidelines Deliver friendly, efficient support in a fast-paced call center environment What We’re Looking For At least 1 year of call center and customer service experience (retail accepted) Pharmaceutical Call Center experience preferred Must be able to read, write, communicate in both English and Spanish Strong communication and problem-solving skills Availability to work any 8-hour shift between 8 AM and 8 PM EST, Monday thru Friday Tech-savvy and comfortable navigating multiple systems Must pass an internet speed test (hard-wired connection only) Quiet, private workspace suitable for remote work Highschool Diploma or equivalent Must be able to successfully complete a background check Must be 18 years of age or older Ability to successfully complete a mandatory paid training program Requirements: We are currently NOT hiring in the following geographies, including but not limited to: States: AK, CT, CA, HI, IL, MA, MD, MT, NJ, NY, OR, WA. Metro Areas: Minneapolis - MN, Washington DC, Denver - CO, Boulder - CO, Edgewater- CO and Flagstaff - AZ If you are passionate about helping people and providing excellent customer care, we encourage you to apply today. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is $17 dollars an hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.