Concentrix

Compensation

Full Description

Job Description: • Determines most appropriate solution in collaboration with Sales Rep and Sales Engineer • Works collaboratively with the PS leaders and PS team to ensure the creation of a robust solution • Develops the solution approach along with the related estimated timeline, ROI models and presentation materials • Proactively identifies and resolves issues affecting the solution, timeline, and resources • Participates in discussions with Sales and Finance to evaluate pricing strategies and determine the ideal approach and approvals • Understands and escalates potential risk for all solution components and collaborates with the Solutions Director to identify potential risk abatement alternatives • Contributes to content for the creation of the scope of work document • Facilities meetings to review pricing, staffing, timelines, contracts, and other presentation materials requiring agreement • Attends site visits in a variety of locations with Sales Rep and other key members • Performs research on customers/potential customers and/or vertical/industry to provide subject matter expert knowledge and identify opportunities to differentiate the Concentrix solution • Assists Sales Rep in gathering the appropriate resources to adhere to Concentrix protections: Non-Disclosure Agreements, Deal Review, Legal, Security Risk/Controls, etc. • Continuous improvement of opportunity management process to enhance team's ability to become more efficient and deliver effective messaging Requirements: • Bachelor's Degree or 8+ years related experience in consulting, user centered design, voice/digital bot/channels, customer experience, industry vertical(s), contact center operations, cloud services, sales support, or marketing • Experience with bots, self-service applications, communication channels such as Voice (IVR), Messaging/Chat (Omni), user experience design and CX best practices • Excellent communication skills, both written and verbal • Ability to effectively present information to internal and external associates • Advanced Microsoft Office skills (excel, power point, word, visio) • Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment • Demonstrated ability to take initiative and ownership with focus on continuous improvement • Strong customer service disposition and sense of professionalism • Solid understanding of the organization's business operations and industry • Demonstrated business acumen • Demonstrated ability to comprehend, analyze, and interpret Benefits: • medical • dental • vision insurance • comprehensive employee assistance program • 401(k) retirement plan • paid time off • holidays • Annual bonus based on company performance • wellbeing program • flexible spending accounts • health savings accounts • life insurance • accidental death and dismemberment • disability insurance • several voluntary benefits; legal, home and auto, accident insurance and hospital indemnity