Compunnel Inc.

Compensation

Full Description

Job Title: SSPA Compliance & Escalations Consultant Location: Bellevue, WA (Remote until further notice) Duration: 6-month Contract Interview Process: Video Call / Phone Call Overview We have a new opening for our client Infosys in the US region. Please review the job details below and share qualified candidate profiles at the earliest. Roles & Responsibilities • Deliver according to the Supplier Security & Privacy Assurance (SSPA) Program Guide and associated DTPs/SOPs/KAs for all assigned requests/tickets. • Identify opportunities to schedule calls/meetings with users or suppliers to expedite processes and reduce lead times. • Conduct quality checks and provide refresher sessions to the team as needed. • Possess expert-level knowledge of compliance and audit requirements (DPR, INA, SAAS, PCI). • Consistently meet or exceed defined SLA and KPI targets. • Support the team in creating/updating DTPs/SOPs/KAs and performing UAT for internal and external tools. Qualifications & Experience • Bachelor’s degree in any discipline with 4+ years of relevant experience in program/project/stakeholder/user management and escalation handling. • Experience in customer support and ticket management. Preferred certifications: CIPP or CISSP. • Strong analytical, logical, and problem-solving abilities with proven customer-facing experience. • Ability to work effectively with international teams and collaborate in a fast-paced environment. Additional Notes • Hiring Manager is open to candidates with experience at Design Laboratory Inc (DLI). • Although currently remote, candidates must be local to Bellevue, WA, as a hybrid model may be introduced later. • Candidates must have customer service experience handling escalation tickets related to data privacy and supplier security. Thanks