Compunnel Inc.

Compensation

Full Description

Title: Customer Operations Specialist - Order Management Location: Portland, OR Duration: 6 Months Contract (potential to extend) Shift: Hours: 8:00 AM – 5:00 PM PST Note: The position is fully remote, with limited in-person training in Portland if needed. JOB DECSRIPTION Position Overview This role supports daily sales and customer operations with a strong focus on order management, billing resolution, and customer communication. Key Responsibilities • Order Management • Process product and service orders from sales teams and customers • Maintain accurate customer and contract records • Prepare price quotes and verify pricing, quantities, and terms • Distribute order documentation to appropriate departments • Coordinate with internal teams on order status, shipping dates, pricing, availability, and shortages • Customer Billing & Accounts Receivable • Resolve billing issues, AR disputes, credits, and payment terms • Communicate clearly with customers regarding billing questions • Sales & Customer Support • Provide pricing, availability, formal quotes, and post-sale support • Support and interact with sales teams and customers on a daily basis • Provide backup coverage across teams with similar responsibilities Additional Duties • Follow all company policies and procedures • Participate in new initiatives as assigned • Take on additional responsibilities as business needs require Required Skills & Experience • SAP experience preferred (SAP HANA 4 a plus) • AS/400 experience preferred • Heavy email-based customer support experience • Strong customer-facing communication skills • Experience resolving AR disputes, credits, and understanding payment terms • Advanced Excel skills; frequent usage expected • Stable work history with clear career progression • Strong attention to detail and work ethic • Ability to work independently with minimal supervision • Experience collaborating with internal teams and external clients Qualifications • Bachelor’s degree or 3+ years of relevant experience • Experience with CRM tools, ERP systems, or pricing/quote configuration tools • Proficiency in Microsoft Word, Excel, Outlook, and Access • Strong organizational skills with the ability to manage multiple priorities • Solid problem-solving skills and initiative Preferred Qualifications • Order entry experience • Salesforce CRM experience • Experience with Select Configure Price Quote (SCPQ) • Experience supporting projects from quoting through invoicing and delivery • Background in continuous improvement, Lean practices, or process optimization • Prior leadership or people management experience strongly preferred