via Indeed
$200K - 250K a year
Leading and managing customer support operations, designing training programs, and improving service quality.
Extensive experience in enterprise architecture, project management, and specific technical skills related to state systems and enterprise IT infrastructure.
Title: Support Services Program Manager/ Specialist Location: Remote, LA Duration: 2 years Job Description: Primary Scope of Work The resource will: • Lead integration activities between agencies and third parties with the OTS Enterprise Architecture environment • Provide quality assurance reviews as requested by management • Assist management with budgeting and cost allocation for all Enterprise Architecture lines of service • Assist OTS customer agencies with development of federal and state financial reporting • Provide subject matter expertise on applicable agency systems and technologies • Assist OTS in evaluating new technologies • Lead or assist OTS in reviewing technical documentation • Perform other duties as assigned by the executive team Mandatory Expertise / Experience Required Applicants must have: • 5+ years' experience with the OTS Enterprise Architecture environment • 20+ years' experience with technologies used within the State of Louisiana systems • 15+ years of project management experience • Experience with large-scale State Enterprise Architecture systems serving multiple agencies • Experience with rate setting, cost allocation, and invoicing • Experience determining/establishing line-of-service costs • Experience with health & human services applications, such as: • Medicaid • SNAP/TANF • Child Welfare • Child Support • Child Care Licensing programs • Experience drafting: • Advanced Planning Documents (APD) • APD Updates • Implementation APDs Cost Allocation Plans Desirable (Not Mandatory) Experience Applicants should ideally have: • Experience administering/managing large-volume projects • Experience managing task orders • 6+ years' experience performing duties in large-scale Enterprise Architecture environments • Experience drafting RFPs • Experience with Java and .NET development • Subject matter expertise with EA components like: • Nutanix / VxRail • VMware stack (ESXi, vCenter, NSX, SRM) • Windows Server / RHEL • MS SQL Server • Nagios, NewRelic • Octopus Deploy, Puppet, Splunk, Veracode • IBM and Broadcom tooling • Pentaho, webMethods, API Gateway, IAM/SSO, etc.
This job posting was last updated on 1/12/2026