Find your dream job faster with JobLogr
AI-powered job search, resume help, and more.
Try for Free
CC

Compu-Vision Consulting Inc.

via Indeed

All our jobs are verified from trusted employers and sources. We connect to legitimate platforms only.

Support Services Program Manager/ Specialist

Anywhere
Contract
Posted 1/9/2026
Verified Source
Key Skills:
Customer Support Leadership
Process Improvement
Data Analysis

Compensation

Salary Range

$200K - 250K a year

Responsibilities

Leading and managing customer support operations, designing training programs, and improving service quality.

Requirements

Extensive experience in enterprise architecture, project management, and specific technical skills related to state systems and enterprise IT infrastructure.

Full Description

Title: Support Services Program Manager/ Specialist Location: Remote, LA Duration: 2 years Job Description: Primary Scope of Work The resource will: • Lead integration activities between agencies and third parties with the OTS Enterprise Architecture environment • Provide quality assurance reviews as requested by management • Assist management with budgeting and cost allocation for all Enterprise Architecture lines of service • Assist OTS customer agencies with development of federal and state financial reporting • Provide subject matter expertise on applicable agency systems and technologies • Assist OTS in evaluating new technologies • Lead or assist OTS in reviewing technical documentation • Perform other duties as assigned by the executive team Mandatory Expertise / Experience Required Applicants must have: • 5+ years' experience with the OTS Enterprise Architecture environment • 20+ years' experience with technologies used within the State of Louisiana systems • 15+ years of project management experience • Experience with large-scale State Enterprise Architecture systems serving multiple agencies • Experience with rate setting, cost allocation, and invoicing • Experience determining/establishing line-of-service costs • Experience with health & human services applications, such as: • Medicaid • SNAP/TANF • Child Welfare • Child Support • Child Care Licensing programs • Experience drafting: • Advanced Planning Documents (APD) • APD Updates • Implementation APDs Cost Allocation Plans Desirable (Not Mandatory) Experience Applicants should ideally have: • Experience administering/managing large-volume projects • Experience managing task orders • 6+ years' experience performing duties in large-scale Enterprise Architecture environments • Experience drafting RFPs • Experience with Java and .NET development • Subject matter expertise with EA components like: • Nutanix / VxRail • VMware stack (ESXi, vCenter, NSX, SRM) • Windows Server / RHEL • MS SQL Server • Nagios, NewRelic • Octopus Deploy, Puppet, Splunk, Veracode • IBM and Broadcom tooling • Pentaho, webMethods, API Gateway, IAM/SSO, etc.

This job posting was last updated on 1/12/2026

Ready to have AI work for you in your job search?

Sign-up for free and start using JobLogr today!

Get Started »
JobLogr badgeTinyLaunch BadgeJobLogr - AI Job Search Tools to Land Your Next Job Faster than Ever | Product Hunt