Compu-Vision Consulting, Inc.

Compensation

Full Description

Job Title: Information Systems Architect Advanced Duration: 12 Months Location: Remote Scope of the Project This role focuses on the design and development of a CUI VDI environment, Windows systems and images, technical/engineering support, and one-on-one training for identified System Administrators. The architect will play a key role in building and supporting enterprise-level Citrix environments. Daily Duties / Responsibilities A mid-to-senior-level Citrix VDI Architect will be responsible for providing Tier 2 and Tier 3 technical support for the Citrix/XenApps server environment. Key responsibilities include: • Analyzing and evaluating system project requirements of considerable complexity. • Reviewing user requirements and identifying problems with potential solutions. • Providing analytical support in the conceptualization, development, and implementation of interlinked systems. • Defining system objectives and preparing system design specifications to meet requirements and resolve interface challenges. • Troubleshooting systems in critical environments using structured problem-solving and tools to identify root cause, create action plans, and resolve issues. • Using and explaining Citrix command line commands. • Providing Tier 1 Tier 4 support daily and writing SOPs. Responsibilities • Provide Tier 2 and Tier 3 support for the Citrix/XenApps environment. • Monitor the VDI platform using tools such as Netscaler and ControlUP. • Support end-user VDI sessions and the full VDI stack. • Handle VDI-related requests and inquiries. • Ensure Citrix platform server systems are kept up to date with patches. • Manage XenDesktop Broker, VDI monitoring, and alerting support of Citrix/VMware applications. • Deliver high levels of client satisfaction for supported products/solutions. • Act as the technical SME for VDI and Citrix. • Participate in meetings to provide updates to the team. • Deploy and support Microsoft services including AD, ADFS, DNS, DHCP, WSUS, and Group Policy. • Train team members one-on-one to strengthen expertise across the group. Required Skills (Ranked by Importance) • 5+ years of technical experience with Citrix administration (including XenServer in production). • 5+ years of Microsoft Windows Server and Infrastructure experience (AD, DNS, DHCP, ADFS, WSUS). • 5+ years of Design and Architecture experience. • 5+ years of Tier 1 Tier 4 support. • Proven experience with Citrix/XenApps, VMware Administration, Windows Servers, Citrix App Layering. • Strong knowledge of Citrix command line commands and Citrix Ports. • Excellent communication skills (oral and written). • Experience in team member training. • Flexible, self-motivated, and adaptable with strong problem-solving skills. Required Education • Bachelor s degree in Computer Science or related field. • 5+ years of professional experience supporting large-scale enterprise Windows environments and Citrix VDI. Preferred Skills • Citrix Administration Certification. • Self-starter with ability to address/resolve ambiguity and conflict within complex VDI environments. • Ability to develop update processes and maintain currency in VDI environments. • Strong presentation and communication skills with both small and large groups. • Proven ability to troubleshoot systems in critical environments, identify root cause, and execute structured action plans. • Experience planning and executing large, complex infrastructure implementations.