$60K - 90K a year
Manage customer success and engagement through training, support, and feedback collaboration to drive product improvements and growth.
3-5 years experience in Customer Success or similar, proficiency with CRM tools, fluent English and Swedish, bachelor's degree in related field, and ability to work on-site in Sweden occasionally.
• Join a pioneering company : Be part vaylens mission to empower simple and reliable EV-charging in the Nordics. • Hands-on experience with creative freedom : Enjoy the autonomy to test new ideas and approaches in a supportive environment. • Innovative culture : Collaborate with passionate colleagues who are committed to driving change and innovation. • Flexib ility: Benefit from flexible working hours and remote options. • Professional growth : Unlock exciting career growth opportunities • M arket transformation : Position vaylen s as a leading E-Mobility solution in Sweden. • Customer training: Conduct engaging training sessions (remote and on-site) to ensure opt imal pr oduct use. • Customer engagement: Build strong, lasting relationships while addressing inquiries and resolving challenges. • Creative problem-solving: Contribute to product success through hands-on involvement. • Feedback collaboration: Act as a bridge between customers and internal teams, driving product improvements. • Product development support: Contribute to the growth and success of our product through hands-on involvement and creative problem-solving. • Experience: 3–5 years in Customer Success, Key Account Management, or similar roles, ideally in SaaS or e-mobility . • Education: Bachelor’s degree in Business Administration , Business Informatics, Industrial Engineering, or related fields. • Technical skills: Proficiency with CRM tools (e.g., Salesforce). • Mindset: Hands-on, proactive, and solution-oriented, with a creative and independent working style. • Communication: Excellent verbal communication skills for client calls, training sessions, and stakeholder engagement. • Languages: Fluent in English and Swedish; additional Nordic languages are a plus. • Location: Based in Sweden with occasional on-site visits.
This job posting was last updated on 9/26/2025