CompassX Group

Compensation

Full Description

Job Description: • Install, configure, and upgrade computer system hardware and software, with a specialized focus on defect automation between ServiceNow and Jira. • Design and implement automation strategies that reduce manual effort and improve system synchronization. • Provide essential operational support for information systems and peripheral equipment, including servers, desktops, and storage devices. • Manage high-stakes recovery procedures, scheduling, and backups, while actively monitoring critical batch processes. • Solve standard and routine technical problems by applying industry-standard practices and procedures. • Collaborate closely with senior team members and project leads, seeking regular feedback to grow your technical expertise and system knowledge. • Explain technical policies and practices to internal stakeholders to ensure consistent platform usage. Requirements: • A degree in Computer Science, Information Systems, or a related field (or equivalent experience) with up to one year of professional IT experience. • Foundational knowledge of ServiceNow automation principles and strategic implementation. • Hands-on familiarity with Jira administration and the mechanics of Jira automation workflows. • A conceptual understanding of core IT theories, principles, and industry best practices. • A proactive, "learner's mindset" with the ability to follow complex procedures and deliver accurate results under general supervision. • Strong communication skills and the ability to build stable internal working relationships across technical disciplines. • High attention to detail, specifically in documenting automation processes and system configurations. Benefits: