CompanyCam

Compensation

Full Description

Hi, we’re CompanyCam. We’re a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor’s entire business. We’re committed to providing a consumer-grade, game-changing experience that helps our users build trust within their company and with their customers. But don’t let that corporate description fool you—the people behind our buttoned-up product are laid-back (but hardworking), genuine, and kickass, and you could be one of them! The Role CompanyCam is looking for a Director of Customer Support to lead the strategy, operations, and cross-functional alignment of our Support organization. In this role, you’ll shape how tens of thousands of contractors experience our product every day—ensuring every interaction is fast, accurate, and deeply customer-centric. You’ll guide the vision for an exceptional support experience across all channels while driving efficiency, scalability, and operational clarity. As the bridge between Support, Product, Engineering, and other customer-facing teams, you’ll champion customer insights and help influence solutions that reduce friction and improve outcomes. This is a high-impact leadership role for someone passionate about building world-class customer experiences at scale. Location: Remote What You’ll Do Develop and execute a Support strategy that delivers fast, consistent, exceptional customer experiences at scale. Own and evolve the Support tooling ecosystem, evaluating platforms (e.g., chat, knowledge base, AI copilots, WFM) for scalability, usability, and automation opportunities. Drive a cost-efficient tooling roadmap, balancing service quality, team enablement, automation leverage, and long-term operational efficiency across channels. Align Support operations with CompanyCam’s goals by balancing efficiency, service quality, and business impact. Identify and drive improvements that reduce friction, elevate quality, and enhance ease of use across all support channels. Use data and forecasting to inform decisions around staffing, processes, tooling, and operational improvements. Report performance trends, insights, and recommendations to stakeholders with clarity and actionable direction. Lead and coach Support Managers, fostering a culture grounded in empathy, quality, and responsiveness. Oversee daily operations, ensuring industry-leading speed, accuracy, and consistency through strong monitoring of service metrics. Partner cross-functionally with Product, Engineering, CX, AM, Onboarding, and Marketing to advocate for customer needs and reduce contact volume. The Impact You’ll Have At CompanyCam, your work makes a real impact. Whether you're writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We're building something that helps real people solve real problems—and we believe that kind of work is best done by a team that reflects the world around us. In this role, you’ll drive impact by: Elevating the customer experience through scalable, efficient, and proactive support operations. Improving product and service quality by surfacing insights that help teams build better, reduce friction, and prevent recurring issues. Strengthening cross-functional alignment to ensure customer needs directly inform decisions and roadmaps. What You’ll Bring 4+ years of experience managing managers or senior team leads. 7+ years of experience in a SaaS or high-volume support environment. Proven ability to scale operations and deliver exceptional customer experiences. Experience working closely with Product and Engineering in a continuous feedback loop. Knowledge of high-volume workflows, customer experience design, SaaS troubleshooting, and support metrics. Skill in data-driven decision-making, operational efficiency, leadership, and continuous improvement. Ability to inspire and coach leaders, foster healthy team cultures, and champion customer-centric thinking. Ability to balance speed, quality, and efficiency while driving industry-leading performance. A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving. A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems. Benefits & Compensation This is a salaried position at CompanyCam. Our starting salary range is $105,000-$123,000 per year and is based on experience. We also offer meaningful equity and other benefits. CompanyCam is an equal-opportunity employer committed to respect, inclusion, and growth. We work hard, take responsibility, and support each other. Great ideas come from all backgrounds, and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesn’t align perfectly, we encourage you to apply. What really matters to us is your potential, your passion, and your commitment to learning, innovation, and contributing meaningfully to our team. For any accommodations or technical issues related to the online application or interview process, please email jobs@companycam.com and we’ll respond promptly. Please do not include any medical or health information in your message. Note: Resumes sent to this email will not be reviewed or responded to. To be considered for a position, you must apply directly through our careers page.