Community Options

Compensation

Full Description

Description Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. We are now hiring an Intern ( Help Desk Analyst) in Hillsborough, NJ. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $17.00/per hour Responsibilities • Provide prompt, courteous support company wide, in person or via phone or email • Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment • Understand and Follow documented service operations, policies, and procedures • Provide prompt, courteous, and complete resolution of customer requests • Diagnose and troubleshoot hardware and software issues primarily in a Windows environment • Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services • Travel to local offices to troubleshoot and resolve issues • Document, track and monitor technical problems and solutions • Prepare activity reports • Inform management of recurring problems • Redirect problems to correct resource • Identify and escalate situations requiring urgent attention • Administer help desk software • Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation • Additional tasks and responsibilities may be assigned Minimum Requirements • Minimum one year of professional IT experience • Audio / Visual experience a plus • Valid Driver's License • Some proficiency in AD, Office365, Multiple browser’s, Computer Hardware • Experience supporting Android and iPhone, Mobile Device Management a plus • MAC OS experience also a plus • Working knowledge of printer management • Experience working with LAN administration • Logical troubleshooting skills • Excellent time management and interpersonal skills and a high-level attention to detail • Understanding of best security practices and continual updating of knowledge base Why Community Options? • Competitive Insurance Benefits (Medical, Dental, Vision) • Paid Holidays—Including a Birthday Holiday • Generous PTO • Employee Incentive & Discount Programs • 403b Retirement Plan • Incredible career growth opportunities Community Options is an Equal Opportunity Employer M/F/D/V