Community Health Systems, Inc.

Compensation

Full Description

JOB SUMMARY: The Front Office Clerk is responsible for providing a consistent and reliable flow of communication with patients/staff throughout the clinic and initially preparing patients for an office visit with required paperwork and proper collection of applicable monies. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Welcome patients/visitors via phone and/or to the clinic by greeting them and attending to their inquiries. • Answer and direct telephone calls appropriately. • Facilitate patient satisfaction and clinic experience by directing them accordingly and accurately booking appointment(s). • Validate/update patient personal information in the electronic practice management (EPM) system as necessary. • Provide appropriate form(s) to patients in accordance with patient needs as necessary. • Collect and document patient payments; demonstrate accurate credit card/cash handling procedures, according to CHSI Policy and Procedures. • Respect and ensure patient privacy and confidentiality with all interactions in accordance with HIPAA and CHSI Policies and Procedures. • Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH. • Order and inventory office supplies as needed. • Perform all other duties as directed either formally or informally, verbally or in writing. SUPERVISORY RESPONSIBILITIES: No direct supervisory responsibilities. KNOWLEDGE, SKILLS AND ABILITIES: • Bilingual (English/Spanish) preferred. • Must possess excellent customer service including verbal and written communication. • A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times. • Possess strong interpersonal skills and ability to work well with others. • Ability to deal effectively with changing situations and stressful environment. • Ability to perform tasks related to physical activity to complete the responsibilities of the position. EXPERIENCE AND EDUCATION: • High school graduate or equivalent required. • Minimum 1 year experience answering phones and scheduling preferred. • Experience and/or training as a Medical Assistant or Dental Assistant preferred. • Front office experience in a medical or dental setting preferred.