Common Securitization Solutions

Compensation

Full Description

Job Description: • Manage a team of application operation engineers • Interface with key stakeholders across different stages of the production support life cycle • Incident management, problem resolution, root cause analysis, and continuous service improvement • Lead and coordinate the resolution of high-priority issues, ensuring system stability and minimizing business impact • Oversee day-to-day support operations and manage service requests • Drive automation and process improvements and ensure adherence to SLAs • Lead the validation and coordination of fixes across environments • Support implementation activities and provide guidance during critical releases Requirements: • Bachelor’s degree in information technology, Computer Science, Finance or a related quantitative field. • Minimum of 10 years of experience in an application support or similar technical role, preferably within the financial services industry with demonstratable experience supporting applications hosted on cloud platforms. • Minimum of 5 years of proven management experience. • Proven leadership in managing production incidents and driving operational excellence. • Excellent communication skills, mentoring ability and problem-solving mindset. • Strong knowledge of PL/SQL. • Proven experience leading incident response for high severity outages or service disruptions. • Solid understanding of cloud infrastructure and such as AWS and experience with Splunk or any other APM tool for proactive issue detections. • Working knowledge of ITIL incident, problem and change management processes, and understanding of technology governance, risk and compliance. • Must be able to work a flexible schedule, including weekends and after business hours. • Self-starter mentality, with a passion for owning and driving issues to resolution. • Audit and regulatory compliance awareness like SOC1, SOC2 etc. • Understanding of entire application life cycle process. • Proven incident & crisis manager who works well under pressure. • Strong knowledge of observability tool: CloudWatch, Splunk, Dynatrace, etc. Benefits: • Performance bonus • 401k match • Healthcare coverage • PTO • A broad range of other benefits